Loan Operations Support

Deerwood Bank•Baxter, MN

18h•$20 - $24•Onsite

About The Position

Deerwood Bank is hiring a full-time Loan Operations Support position to work in any of Baxter, MN location. This is not a work from home position. This position is primary support for the Loan Operations Team. As a member of this team, this individual is responsible for a variety of tasks related to proper loan payment posting, boarding new loans, and extensions, balancing of General Ledgers, trouble-shooting loan payment issues while also monitoring the Helpdesk for individual requests and miscellaneous tasks.

Requirements

Minimum 3 years of experience in loan servicing
Working knowledge of loan documentation and the ability to review and interpret loan terms.
Minimum 2 years post-secondary education or equivalent related work experience.
Hands-on experience with a loan accounting system, preferably PHOENIX.
Hands-on experience with loan documentation software, preferably LaserPro.
Strong written and verbal customer relations skills.
Strong organization skills and attention to detail.
Computer skills including word processing in a windows environment and proficiency in spreadsheet software.
Must have the ability to work closely with team members in a collaborative and supporting manner.

Responsibilities

Trouble-shooting loan payments that have non-posted (daily) Proof and ACH
Administering participation loan payments and advances, including disbursements to investors and requests from investors
Boarding consumer and commercial loans
Reversals and corrections of loan payments made in error
Generate and apply Participation payoffs
Balance WIP, Loan Funding Suspense and general ledger outage accounts
Resolving issues with loan statements including errors or lost statements
Providing customer service to personnel who have issues with particular loan accounts
Credit bureau regular reporting and addressing reporting errors or disputes
Check back on commercial loans via input sheets, approval docs and actual loan documents
Work and researching FNMA rejects, unapplied accounts
Create Phoenix custom reports and review a variety of daily reports, making corrections when needed
Create, review and correct Year End 1098 forms
Problem loan changes in Phoenix such as non-accrual, charge-offs and check back action by other staff
SBA reporting, error correction and correspondence
Waiving loan late fees upon approval from the appropriate authority
Month-end reports – backup – production, letters of credit, branch reports
Receive customer phone calls, send emails, and Requested documents via ProSign
Create Amortization schedules as requested
Addressing Phoenix field discrepancies due to conversions and mergers or acquisitions
Creating and updating procedures in One Note
Other duties as assigned

Benefits

Medical insurance, including virtual telemedicine and mental health counseling
Health Savings Account
Flexible Spending Account (health, limited purpose health, and dependent care)
Dental insurance
Vision insurance
Life insurance (basic and voluntary)
Short-term disability insurance
Long-term disability insurance
Adoption Assistance Program
Employee Assistance Program
PTO
Paid Volunteer Time Off
Paid holidays
401(k) with company match (eligible on the first of the month following 2 months of employment)
Financial wellness education
Free or reduced fees for banking products and services
Employee Referral Bonus