Loan Support Analyst Senior - ABF Servicing

PNC • Pittsburgh, MI

2d • $18 • Remote

About The Position

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Loan Support Consultant Specialist within PNC's Asset-Backed Finance Servicing organization, you will be based in Pittsburgh, PA, Dallas, TX, Denver, CO, Charlotte, NC, or Kalamazoo, MI. Executes varied and complex transactions/processes utilizing standard procedures. May have specific responsibility for one or multiple specialized products or functional areas. May have responsibility for larger, more complex or sensitive assigned accounts or portfolio. Processes and/or reconciles varied and complex transactions in accordance with established policies and procedures. Partners with internal and/or external business partners to route communications, documents or other action items to complete transactions. Identifies and may resolve exceptions; escalates appropriately. May interact with customers and have assigned accounts or portfolio. Ensures the appropriate materials and documentation are available to complete transactions. May assist with training/coaching of new hires. May serve as a subject matter resource for the team. Provides responses and documentation to inquiries and ad hoc requests. Completes research and provides feedback on workflow and work received. Reviews transactions and related documents and verifies work processes to ensure completeness, accuracy and conformance to established service levels and applicable policies and procedures. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Requirements

• Strong attention to detail, critical thinking, and organizational skills
• Ability to manage multiple responsibilities and shifting priorities effectively
• Demonstrated collaboration skills and ability to work across teams
• Experience in Commercial Operations or commercial loan servicing, with foundational knowledge of commercial lending processes
• Proficiency in Microsoft products (Excel, Word, Outlook, etc.)
• Experience using commercial loan systems such as: ACBS, Servicing Portal, or Pinnacle
• Strong written and verbal communication skills
• Ability to work independently while contributing to a team-based environment

Nice To Haves

• Prior experience supporting Commercial Operations Servicing
• Familiarity with participated and syndicated loan structures
• Experience working in a regulated financial services environment

Responsibilities

• Service an ABF loan portfolio consisting of: Participated loans, Direct loans, Syndicated loans, Supply Chain Finance (SCF) loans, Foreign Exchange (FX)–related loans
• Perform day-to-day commercial loan servicing activities with strong attention to detail and accuracy
• Ensure compliance with loan agreements, internal policies, and regulatory requirements
• Support commercial loan operations including maintenance, servicing requests, and documentation review
• Collaborate closely with internal partners including relationship managers, credit, legal, and operations teams
• Manage multiple responsibilities simultaneously while meeting deadlines in a fast-paced environment
• Apply critical thinking skills to identify, research, escalate, and resolve servicing issues
• Contribute to continuous improvement initiatives within the ABF servicing function

Benefits

• PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service. To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees