Loan Servicing Specialist (Records Management)
About The Position
The Loan Servicing Department has an opening for a Loan Servicing Specialist. The position supports loan servicing functions, delivers comprehensive and prompt customer service to internal and external customers and exercises quality control oversight in the execution of all duties. Along with the key functions listed below, each position will be expected to uphold the value that WaFd Bank places on simply being kind when servicing our co-workers and customers. Key functions include but are not limited to the following: Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties within service level standards. Prepare payoff quotes as written requests are received from escrow companies, branches and clients. Receive and post incoming payoff checks and insure any overages are returned to the client. Prepare the lien release for real estate secured loans. Accurate and consistent performance of daily insurance functions. Perform post-closing quality control on modified and newly funded loans. Assist department with other daily functions. Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
Requirements
- Position requires a high school diploma or equivalent.
- Able to deal effectively and tactfully with internal and external clients.
- Can function well under deadlines.
- Ability to organize, prioritizes, and communicates status on work assignments in a consistent manner.
- Ability to perform daily work according to prescribed schedules and be flexible to meet departmental needs.
- Regular, consistent attendance.
Nice To Haves
- Experience in real estate lending processing and documentation is beneficial.
Responsibilities
- Deliver excellent customer service to internal and external customers in the execution of all assigned loan servicing duties within service level standards.
- Prepare payoff quotes as written requests are received from escrow companies, branches and clients.
- Receive and post incoming payoff checks and insure any overages are returned to the client.
- Prepare the lien release for real estate secured loans.
- Accurate and consistent performance of daily insurance functions.
- Perform post-closing quality control on modified and newly funded loans.
- Assist department with other daily functions.
- Adherence to bank policies and procedures designed to comply with Federal regulations, including but not limited to the Bank Secrecy Act, USA Patriot Act and OFAC regulations
Benefits
- Paid time off for vacation, sick days and holidays
- Health insurance
- Stock options
- Bonus programs
- Generous 7% 401(k) employer matching
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
