Loan Servicing Specialist

IH Mississippi Valley Credit Union • Moline, IL

18h • Onsite

About The Position

Join our team as a detail-oriented and service-minded Loan Servicing Specialist at IHMVCU! We are committed to providing exceptional financial services to our members and community. We believe in fostering a collaborative and supportive work environment where every team member can thrive.
This role is located at our beautiful headquarters on River Drive in Moline, IL. This facility includes a comfortable office environment with an on-site gym facility.
Summary of Position:
The Loan Servicing Specialist position is a part of the team that services all Consumer, Real Estate and Commercial loans. This role is specifically responsible for the department's duties such as processing incoming departmental requests, preparing lien releases, processing bills and payments, preparing and posting payoffs, modifications, and all insurance related tasks. This position will entail frequent communication with various areas of the Credit Union as well as directly with the members through all lines of communication (in-person, phone, e-mail and instant messenger). This position is expected to use analytic skills to ensure each situation is handled properly and in compliance with internal and external policies and will reach out to leadership when necessary.
Being a team member of IHMVCU is more than just a job, we want to make differences in the communities we live in and serve. Check out our careers page for more information including benefits www.ihmvcu.org/careers. Final compensation will be determined by various factors such as experience, specific skills and internal pay equity.
Move Up your career at IHMVCU with this great opportunity!

Requirements

• High school diploma or equivalent required.
• 1+ year(s) experience in loan servicing or a related role within a financial institution.
• Strong interpersonal skills to include active listening, empathy, relationship building and collaboration.
• Ability to confidently solve problems independently and possess skills conducive with being on a support team.
• Reliable, motivated, and strong organizational skills.
• Proven accuracy and attention to detail is a must.

Responsibilities

• Understand and perform basic loan servicing functionalities including payment posting, account research, GL processing and balancing, exception processing, loan adjustments, loss draft accounts, title work, total loss accounts, payment protection, insurance questions, account transfers.
• Respond, inquire and resolve member and team member requests through all communication channels such as e-mails, workflows, phone calls, core system queue items, and instant messages.
• Review appropriate reports for paid off loans. Verify that the closing was completed accurately and prepare lien release documentation as necessary.
• Process and maintain functions associated with Collateral & Hazard Insurance. Complete escrow processing including timely payment of taxes and insurance, statements, and annual analysis.
• Review incoming Subordination and Modification requests to ensure the appropriate items are present. Prepare as necessary.
• Comprehend federal and state regulations governing credit union lending with emphasis on rules and regulations that apply to Consumer, Real Estate and Commercial lending.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED