Loan Servicing Specialist

Cake Mortgage Corp.•Los Angeles, CA

144d•Onsite

About The Position

CAKE Mortgage is a cutting-edge wholesale mortgage lender specializing in Non-QM products. We're redefining the lending experience with innovative programs, streamlined processes, and a commitment to speed and precision. As we grow, we're looking for forward-thinking professionals who thrive in fast-paced, collaborative environments. We are seeking a detail-oriented and experienced Loan Servicing Specialist to join our team at Cake Mortgage Corp. The ideal candidate will be responsible for ensuring accurate loan maintenance, addressing member inquiries, and performing essential day-to-day operational functions for our loan portfolio. This role requires your presence in the office and offers the opportunity to contribute significantly to our lending operations.

Requirements

Banking or customer service experience preferred.
Computer proficiency with good knowledge of Microsoft Office software and Adobe.
Strong organizational skills, ability to support multiple tasks, and able to prioritize workload.
Strong and professional verbal and written communication skills with an ability to effectively communicate with internal and external partners to resolve issues.
Self-starter who can carry out assignments to completion and work with minimal supervision.
Willingness to learn new things and ability to adapt in a constantly changing environment.

Nice To Haves

Proficiency in communicating in Spanish or Armenian is highly desirable.

Responsibilities

Completing loan maintenance requests.
Corresponding verbally and in writing directly with borrowers.
Collect borrower payments and/or place collection calls.
Interact with and process requests from Investors.
Enter boarding/purchase information.
Resolving issues: Researching and resolving loan-related issues, such as missing payments or disputed accounts.
Perform other duties as needed.