Loan Servicing Specialist- Credit Bureau Dispute (Hybrid)
About The Position
At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. Primary Responsibilities Receives and reviews incoming work, contacting appropriate resources as needed Reviews loan documentation for accuracy Completes validation of loan documentation, reports, and/or systems Documents missing, incorrect, or incomplete documents and/or data Performs data entry and/or enters loans into the appropriate systems Resolves customer or associate inquiries as necessary and communicates when applicable Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions Works under limited supervision following established guidelines and procedures Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
Requirements
- High School Diploma or GED
- Two (2) years of banking or related work experience
- Applicants will be expected to pass any assessment associated with the position
- Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
- Data entry and typing skills
- Proficient in Microsoft Excel and Word
- Strong time management
- Strong written and verbal communication skills
- Investigate and process both Direct and Indirect credit bureau disputes in accordance with the Fair Credit Reporting Act.
- Possess strong problem solving and critical thinking skills.
- Ability to work in a fast-paced deadline-oriented environment.
Nice To Haves
- Knowledgeable of loan operations activities
- Previous experience in the following systems preferred: ACLS, CCNET, TSYS and CACS
- Demonstrated knowledge of bankruptcy processes, documentation, and regulatory requirements.
Responsibilities
- Receives and reviews incoming work, contacting appropriate resources as needed
- Reviews loan documentation for accuracy
- Completes validation of loan documentation, reports, and/or systems
- Documents missing, incorrect, or incomplete documents and/or data
- Performs data entry and/or enters loans into the appropriate systems
- Resolves customer or associate inquiries as necessary and communicates when applicable
- Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
- Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
- Works under limited supervision following established guidelines and procedures
- Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices
Benefits
- Paid Vacation/Sick Time
- 401K with Company Match
- Medical, Dental and Vision Benefits
- Disability Benefits
- Health Savings Account
- Flexible Spending Account
- Life Insurance
- Parental Leave
- Employee Assistance Program
- Associate Volunteer Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
