Loan Servicing Specialist- Credit Bureau Dispute (Hybrid)

Regions Bank•Hoover, AL

1d•Hybrid

About The Position

At Regions, the Loan Servicing Specialist performs a variety of operational tasks within Loan Servicing which may include special servicing, loan workout, investor relations, and loan operations. Primary Responsibilities Receives and reviews incoming work, contacting appropriate resources as needed Reviews loan documentation for accuracy Completes validation of loan documentation, reports, and/or systems Documents missing, incorrect, or incomplete documents and/or data Performs data entry and/or enters loans into the appropriate systems Resolves customer or associate inquiries as necessary and communicates when applicable Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions Works under limited supervision following established guidelines and procedures Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements

High School Diploma or GED
Two (2) years of banking or related work experience
Applicants will be expected to pass any assessment associated with the position
Ability to interpret and ensure compliance with applicable rules, regulations, and industry guidance
Data entry and typing skills
Proficient in Microsoft Excel and Word
Strong time management
Strong written and verbal communication skills
Investigate and process both Direct and Indirect credit bureau disputes in accordance with the Fair Credit Reporting Act.
Possess strong problem solving and critical thinking skills.
Ability to work in a fast-paced deadline-oriented environment.

Nice To Haves

Knowledgeable of loan operations activities
Previous experience in the following systems preferred: ACLS, CCNET, TSYS and CACS
Demonstrated knowledge of bankruptcy processes, documentation, and regulatory requirements.

Responsibilities

Receives and reviews incoming work, contacting appropriate resources as needed
Reviews loan documentation for accuracy
Completes validation of loan documentation, reports, and/or systems
Documents missing, incorrect, or incomplete documents and/or data
Performs data entry and/or enters loans into the appropriate systems
Resolves customer or associate inquiries as necessary and communicates when applicable
Prepares, edits, distributes, and/or corrects specialized and/or complex documents/reports
Researches and resolves more complex loan related issues which may include missing payments, disputed accounts history requests and general loan related questions
Works under limited supervision following established guidelines and procedures
Ensures compliance with risk management programs, rules and regulations, and cybersecurity practices; identifies opportunities for and supports process improvements; applies disciplined change management practices

Benefits

Regions offers a benefits package that is flexible, comprehensive and recognizes that "one size does not fit all" for benefits-eligible associates.
Paid Vacation/Sick Time
401K with Company Match
Medical, Dental and Vision Benefits
Disability Benefits
Health Savings Account
Flexible Spending Account
Life Insurance
Parental Leave
Employee Assistance Program
Associate Volunteer Program
Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time.
To learn more about Regions’ benefits, please click or copy the link below to your browser. https://www.regions.com/about-regions/welcome-portal/benefits