Loan Servicing Specialist II

Tompkins Community Bank•City of Ithaca, NY

12d•$22 - $25

About The Position

This position works with the Retail Loan Servicing team, which is comprised of multiple work groups, each one specializing in a different stage of the loan process. This position requires the knowledge to perform specialized operational duties and complex functions associated with Consumer and Residential Mortgage Loans, and Business Loan escrow accounts across two or more work teams and in accordance with banking regulations. The Loan Servicing Specialist II will act as a resource for loan servicing specialists' supervisors.

Requirements

A High School Diploma or GED.
A minimum of three (3) years’ experience in banking, loan servicing or related field is required
Demonstrated ability to work in an office related work environment with a focus on production and customer service.
Must be able to work independently and as part of a team with a high level of organizational skills with minimal supervision.
Strong interpersonal relations and communication skills.
Well established organization techniques.
Strong analytical and problem-solving abilities.
Moderate computer skills to work with data, spreadsheets, word documents and other industry specific software.

Responsibilities

Perform daily duties with minimal supervision or direction within two or more work groups to complete tasks including but not limited to: cross training; research and resolve complex inquiries from internal and external customers; review reports for accuracy; balance the work of the group or of one’s own work; verify online maintenance for accuracy; prepare and enter data into the online system; perform specialized and complex operational duties associated with consumer loan products, mortgage products, and business loan escrow accounts; post payments, payment corrections and loan adjustments throughout the department; data entry and disbursement of tax payments and insurance premiums; provide complete and accurate payoff quotes.
Provide exceptional customer service to internal and external customers through a variety of communication channels including phone, email and written correspondence and takes ownership of the inquiry typically by researching and resolving complex inquiries; obtain pertinent information to escalate to other team members for further assistance, if necessary; monitor department email and distribute to appropriate work groups.
Prepare and monitor reports for accuracy. Perform credit file administration functions including but not limited to reviewing specialized loan documents for quality control; interact with Loan Officers and dealerships with regard to loan documentation; perfection and release of loan collateral documentation using external system; add loan and verification functions on the mainframe (i.e. Loan Boarding to core).
Maintain records and reports by validating scanned documents for quality assurance in the imaging system; file and retrieve hard copy documents; record for audit verification; legal and correspondence files.
Adhere to regulatory and technical requirements of outside agencies; perform duties per the most recent written procedures for all assigned functions within the assigned work group to ensure the daily completion of all tasks within established completion deadlines; complete all education, training and professional development required for this position.