Loan Servicing Manager

Greenfield Co-Operative Bank•Greenfield, MA

About The Position

Manages the residential loan servicing department with the aim of providing exceptional service to customers and co-workers alike. Performs various operational and clerical duties as required to maintain an efficient workflow in confirmation with established Bank policies and procedures.

Requirements

Bachelor’s degree or equivalent in previous work experience.
Minimum 5 years of relevant loan experience.
Excellent customer service, communication and organizational skills are required.
Must be a team player, detail oriented, organized and able to multi-task and perform under pressure.
Excellent written and verbal communication skills.
Remains informed of current trends and compliance relating to loan servicing
Technologically proficient.
Ability to work independently
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Nice To Haves

Mortgage and consumer loan knowledge and working knowledge of the bank’s data systems (COCC Insight and Encompass LOS) preferred.

Responsibilities

Oversees residential and consumer loan servicing duties and responsibilities to ensure team performance is efficient, accurate, and compliant.
Provides direction, support, and assistance to loan servicers and other bank employees as warranted.
Conduct servicing meetings as needed.
Sets measurable goals to track performance against.
Creates, maintains, and reviews reports to confirm tasks are completed in a timely manner.
Ensures loan servicing procedures are comprehensive and accurate.
Promptly facilitates procedure updates in response to policy and regulation changes.
Proactively searches for procedural bottlenecks and inefficiencies.
Assists with servicing overflow on day-to-day tasks including, but not limited to: customer queries and concerns; new loan setups onto CORE system; Loan Master File reviews for quality assurance; rate index changes; PMI payments and maintenance; tax and insurance monitoring reports and payments; processing mortgage discharges; and processing payoffs and payoff quotes.
Assists with annual escrow analysis and ensures accurate statements
Conducts and/or delegates post-closing QC file reviews.
Prepares loan files for sale and delivery to the secondary market.
Monitors progress on construction loans and manages loan disbursements.
Handles conversion to repayment phase once construction is completed.
Ability to work well with paperless document collection systems as well as other web-based systems
Assists EVP of Residential Lending and VP of Mortgage Operations with HMDA and other lending audits, both external and internal.
Prepares various loan reports as needed for internal use.
Attends relevant seminars and training classes.
Performs related and unrelated duties as needed.