Loan Servicing Assistant

Farm Credit Services of America•Columbia, SC

15d•Hybrid

About The Position

The Loan Servicing Assistant supports the servicing of mortgage loans. Work may entail working with sub-servicers on default and/or non-default loans. Responsibilities may include processing routine transactions, documenting loan history, responding to customers, investors, or other 3rd party inquiries, researching and/or preparing documentation, or analyzing requests in accordance with established guidelines and determining the appropriate course of action. What You’ll Do: Handle inbound mortgage-related inquiries, resolve issues, or escalate as needed. Enter, monitor, and close cases in the Bank’s case management system. Create and track escalated requests and complaints in CSG Assyst. Retrieve, maintain, and update customer account information across systems. Collaborate with sub-servicers to process adjustments, corrections, and changes. Review and execute interest rate reduction modifications and recast requests. Ensure compliance with mortgage regulations, policies, and service standards. Scan and update executed documents and loan data in sub-servicing systems. Prepare and review reports for audits, investor requirements, and regulatory reviews. Perform additional duties, including monitoring claims, updating procedures, and supporting OFAC and annual reviews.

Requirements

High school diploma required.
2–3 years of customer service experience; 1–2 years of mortgage experience preferred.
Strong follow-up, problem-solving, and analytical skills.
Excellent written and verbal communication abilities.
Proficient in Microsoft Office and other business applications.
Ability to manage multiple priorities in a fast-paced environment with minimal supervision.
Maintain confidentiality and professionalism at all times.

Responsibilities

Handle inbound mortgage-related inquiries, resolve issues, or escalate as needed.
Enter, monitor, and close cases in the Bank’s case management system.
Create and track escalated requests and complaints in CSG Assyst.
Retrieve, maintain, and update customer account information across systems.
Collaborate with sub-servicers to process adjustments, corrections, and changes.
Review and execute interest rate reduction modifications and recast requests.
Ensure compliance with mortgage regulations, policies, and service standards.
Scan and update executed documents and loan data in sub-servicing systems.
Prepare and review reports for audits, investor requirements, and regulatory reviews.
Perform additional duties, including monitoring claims, updating procedures, and supporting OFAC and annual reviews.