Loan Servicing and Quality Control Administrator
About The Position
Our Mission To deliver great rates that save our members money, provide easy access that saves them time, and offer remarkable service that preserves their peace of mind. Our Vision To be the lifelong trusted partner of more and more members as they pursue their dreams. Our Purpose in Loan Servicing & Quality Control To ensure accurate and timely servicing of member loans, maintain compliance, and deliver exceptional service that builds trust and supports financial well-being. Who We’re Looking For We’re seeking a Loan Servicing & Quality Control Administrator who is: Detail-oriented and organized – You thrive in a fast-paced environment and ensure accuracy in every task. A proactive problem solver – You take initiative to resolve issues and improve processes. A collaborative team member – You work well with others and contribute to team success. Member-focused – You deliver exceptional service and build lasting relationships.
Requirements
- Experience in loan servicing or a related financial services role.
- Basic knowledge of mortgage products, documentation, and lending systems.
- Strong attention to detail and organizational skills.
- Ability to work independently and manage multiple priorities.
- Proficiency in Microsoft Office Suite and internal systems.
- Demonstrated competencies in teamwork, member/customer focus, interpersonal skills, accountability, flexibility, self-starting, and continuous learning.
Responsibilities
- Manage end-to-end commercial real estate loan servicing, including booking, funding, insurance/tax tracking, UCC tracking, construction advances, payment posting, and file maintenance.
- Oversee residential mortgage servicing functions such as PMI administration, escrow and tax tracking, and monitoring servicing reports.
- Review and analyze operational reports to ensure accuracy, compliance, and timely follow-up.
- Perform secondary reviews and sign-offs on key servicing processes, including loan adjustments, modifications, and quality-control validations.
- Verify new accounts (deposits, HELOCs, mortgages) for accuracy and compliance.
- Conduct post-closing mortgage reviews, track missing documents, and resolve discrepancies promptly.
- Support internal audits, investor audits (Freddie Mac), and exam readiness efforts.
- Participate in process improvements, system testing, and compliance initiatives.
- Stay current on regulatory changes and industry best practices to proactively identify risks and recommend enhancements.
Benefits
- Competitive compensation with performance-based incentives.
- Comprehensive benefits package including:
- Medical, dental, and vision insurance
- Life and disability insurance
- 401(k) with match and a pension plan
- Paid vacation, sick, and personal time
- Student loan paydown program
- Ongoing training and a supportive, growth-focused culture.
- A collaborative team environment where your contributions are recognized and valued.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
