Loan Servicing Analyst

Celtic Bank • Salt Lake City, UT

1d • Hybrid

About The Position

The Loan Servicing Analyst I consist of administrative and customer service responsibilities. The Loan Servicing Analyst I is required to convey an image of professionalism, efficiency, and competence as a member of the Celtic Bank team. This role is expected to deliver exceptional customer service via inbound phone calls and emails by satisfying customer questions and requests. The Loan Servicing Analyst I will be responsible for ensuring compliance with Celtic Bank General Policies as well as state and federal regulations. Essential Job Functions Provide superior customer service with timely responses and accurate information. Receive and respond to all incoming customer service-related matters, some examples of which may include balance inquiries and payment history; documentation requests; address changes; calculation of payoff quotes or amortization schedules; creation of memorandums and inter-departmental communication. Attend trainings to learn policies, procedures, loan products and types. Gain an understanding of the SBA, Celtic Bank departments, and SBA lending. Review, organize, and distribute all departmental mail including mail for service contractors and sponsors. Ability to maintain a great attitude and professional disposition with both internal and external parties, especially while handling deadlines, delays, and setbacks. Perform other duties as assigned.

Requirements

• Previous office experience and/or banking experience is strongly preferred.
• Detail oriented with the ability to communicate effectively with customers via phone and email.
• Outgoing personality with the ability to properly resolve customer concerns.
• Technical skills - including but not limited to Microsoft Office, internet, and SharePoint/OneDrive.
• Ability to learn quickly, adapt to new processes, and work in a collaborative environment.
• Ability to establish and maintain effective work relationships.
• Undergraduate degree preferred, but not required.

Responsibilities

• Provide superior customer service with timely responses and accurate information.
• Receive and respond to all incoming customer service-related matters, some examples of which may include balance inquiries and payment history; documentation requests; address changes; calculation of payoff quotes or amortization schedules; creation of memorandums and inter-departmental communication.
• Attend trainings to learn policies, procedures, loan products and types.
• Gain an understanding of the SBA, Celtic Bank departments, and SBA lending.
• Review, organize, and distribute all departmental mail including mail for service contractors and sponsors.
• Ability to maintain a great attitude and professional disposition with both internal and external parties, especially while handling deadlines, delays, and setbacks.
• Perform other duties as assigned.

Benefits

• Medical, dental, vision
• 401(k) with employer match
• Life and long-term disability coverage
• HSA and FSA plans
• Holidays and paid time off requests
• Robust wellness program (we’re talking catered meals three times a week, lunch and learns, and onsite gym!)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees