Loan Servicing Analyst

JPMorgan Chase•Fort Worth, TX

12h•Onsite

About The Position

As a Loan Servicing Analyst in the Global Securitized Product team, you will balance accounts, manage daily client activity, and resolve discrepancies for Mortgage Finance customers. You ensure Service Level Agreements are met and act as the primary daily interface with clients. You identify, research, and resolve routine issues, supporting a high-performing team.

Requirements

Bachelor’s degree from an accredited university
5 years’ experience with accounting and collateral management
Proven ability to work independently with excellent judgment
Experience reading and interpreting loan documentation or related analytical experience
Extensive experience managing high volume workflow and account assignments to comply with SLA
Experience in approval and release of required agency forms submitted by client
Team-oriented with excellent communication, interpersonal, and client service skills
Self-reliant, requires minimal supervision
Highly organized with ability to manage multiple competing priorities
Intermediate knowledge in performance metrics and client invoices
Intermediate Excel and PowerPoint knowledge

Nice To Haves

Experience communicating with clients over the phone

Responsibilities

Process customer funding and paydown requests
Balance customer funding and operating accounts
Perform warehouse facility maintenance and facilitate training for new application users
Report, research, review, and approve cash flows
Ensure accurate and timely escalation and resolution of inquiries; demonstrate adaptability to business needs
Utilize technology/applications to analyze client disputes and offer solutions
Report on defects and enhancements to applications and processes
Participate in application user acceptance testing
Drive risk and control agenda and take personal ownership
Prioritize and manage workflow, escalating when required
Read and analyze loan level activity with resolution