Loan Servicing Analyst
About The Position
Manage post-origination loan servicing activities, including processing payments, payoffs, and adjustments in compliance with regulatory and contractual requirements. Review loan documentation for accuracy and completeness; maintain updated records in servicing systems. Respond to inquiries from borrowers, internal teams, and third parties regarding loan status and servicing issues. Reconcile account discrepancies, resolve servicing errors, and generate reports to support audits and compliance reviews. Assist with system upgrades, policy updates, and process improvements related to loan servicing operations.
Requirements
- Proven experience in loan servicing, banking operations, or financial services. (5+ Years)
- Strong understanding of regulatory requirements related to loan servicing and consumer finance.
- Proficiency in Microsoft Office Suite, especially Excel for data analysis and reporting.
- Excellent analytical, organizational, and communication skills to manage complex servicing tasks.
- Ability to work accurately under deadlines and maintain compliance standards.
Responsibilities
- Manage post-origination loan servicing activities, including processing payments, payoffs, and adjustments in compliance with regulatory and contractual requirements.
- Review loan documentation for accuracy and completeness; maintain updated records in servicing systems.
- Respond to inquiries from borrowers, internal teams, and third parties regarding loan status and servicing issues.
- Reconcile account discrepancies, resolve servicing errors, and generate reports to support audits and compliance reviews.
- Assist with system upgrades, policy updates, and process improvements related to loan servicing operations.
Benefits
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
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What This Job Offers
Career Level
Mid Level
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
