Loan Processor I (Indirect Lending)
About The Position
Space Coast Credit Union (SCCU), the 3rd largest state charted credit union in Florida, is looking for an Loan Processor I to join our ONESCCU team at our Melbourne Headquarters! SCCU has been in business for over 70 years, has over 8 billion dollars in assets and WE ARE GROWING! Our Members are our top priority and we stand behind our Brand Promise: Honest People, Trusted Products, Time Valued. We offer a rich benefits package and career advancement opportunities. The Loan Processor I provides timely and accurate responses to loan applications for members and potential members who are requesting financing at participating indirect automobile, motorcycle and boat dealerships. Ensures accuracy and completeness of indirect loan documents generated from participating dealers and to ensure the timely disbursement of indirect loans and dealer reserves.
Requirements
- Six (6) months customer service experience required.
- High school diploma or equivalent required.
- Must be available M - F 8:00 am - 5:00 pm Rotating Saturdays 9:00am - 3:00pm
Responsibilities
- Examines indirect loan packages received from dealer partners to ensure completeness and accuracy according to SCCU standards, prior to loan issuance and dealer payment. Submits applications to Underwriting for decisioning as required.
- Accurately updates application information to align with received loan documents or verified data.
- Manages incomplete applications, including timely follow-up and the returning or declining of applications that do not meet completion deadlines.
- Determines SCCU membership eligibility and opens new SCCU membership accounts for qualified applicants.
- Partners with the Indirect Sales Team to achieve application funding and address any issues.
- Disburses dealer payment via check or ACH origination within a specified timeframe of receiving a completed package ensuring prompt funding within the Service Level Agreement.
- Answers incoming telephone calls regarding indirect loans from dealer partners, members, and other SCCU Team Members.
- Opens new dealership accounts by accurately entering dealer information into core and lending systems to ensure proper payment recording.
- Performs reconciliation of Dealer and General Ledger (GL) accounts as needed.
- Conducts research on incorrect loan and dealer reserve postings as required.
- Assists peers with their applications as needed, contributing to team efficiency and workflow.
- Consistently demonstrates self-motivation and independent problem-solving skills, requiring only minimal direct supervision, to maximize individual productivity and efficiency and attain member satisfaction. Proposes enhancements to work methods or procedures to improve process efficiency and/or the quality of results.
- Attendance and punctuality are essential functions of this job.
Benefits
- ONESCCU annual bonus available!
- Medical, Dental & Vision Insurance
- HSA (Health Savings Account) with SCCU matching contribution
- SCCU Paid Long Term and Short Term Disability coverage
- SCCU Paid Term Life Insurance
- Employee Assistance Program (EAP)
- Paid Time Off
- 401(K) Pre-Tax Savings Plan with SCCU match- 100% of the first 5% of employee contributions
- Tuition Reimbursement Program after 1 year of service
- Hybrid Work Schedule with 2 days in office required
- Loan Discounts - Mortgage, 2nd Mortgage, Auto, Motorcycle, Boat, etc. / GAP coverage at half price
- Fixed low rate credit card- 5.99%, if approved
- FREE Identify Theft Protection!
- No fee SCCU accounts
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
High school or GED
Number of Employees
501-1,000 employees
