Loan Ops Servicing Manager - Business Commercial

Community Financial System, Inc.•Olean, NY

14h

About The Position

At Community Financial System, Inc. (CFSI), we are dedicated to providing our customers with friendly, personalized, high-quality financial services and products. Our retail division, Community Bank, N.A., operates more than 200 customer facilities across Upstate New York, Northeastern Pennsylvania, Vermont and Western Massachusetts. Beyond retail banking, we also offer commercial banking, wealth management, investment management, insurance and risk management, and benefit plan administration. Just as our employees are committed to helping our customers manage their finances, we’re committed to our employees. After all, they make it happen for our customers every day. To ensure our people can enjoy long and successful careers here at CFSI, we offer competitive compensation, great benefits, and professional development and advancement opportunities. As an equal-opportunity workplace and affirmative-action employer, we celebrate and support a diverse workplace for the benefit of all: our employees, customers and communities. As a leader in Loan Operations, this position will supervise personnel, productivity, and workflow of the team. Key responsibilities include staff development, skill enhancement and expanding their employees’ current abilities to reach new goals. This position will focus on the development and accomplishments of others and the success of the team. This position will collaborate with other business units to support strategic objectives, represent Loan Ops on project teams and ensure effective communication to and from project meetings and their applicable Loan Ops teams. Servicing Managers are responsible for the overall functions of their group’s performance, efficiency and financial performance. The Servicing Manager will oversee onboarding of all commercial loans, small business loans, and business banking products to the core system. They will manage the exception handling process, ensuring that timely and accurate resolution of discrepancies. This position will oversee paid loan processing functions, including payoffs, document handling, and collateral release. They will ensure quality control and verification of new loan booking and daily loan maintenance activities to ensure accuracy, compliance, and data integrity. The Servicing Manager must have knowledge of state-specific laws and regulations in the states in which CBNA lends, as well as federal regulations including but not limited to the Equal Credit Opportunity Act (ECOA), Fair Credit Reporting Act (FCRA), Bank Secrecy Act (BSA), and the Dodd-Frank Wall Street Reform and Consumer Protection Act.

Requirements

Highly proficient in reading, writing, grammar, and mathematics
Above average interpersonal, communication and supervisory skills
Knowledge of the technical aspects of commercial and business banking loan operations
Strong understanding of loan policies, procedures, and documentation requirements
Excellent attention to detail with strong organizational and analytical skills
Highly organized, able to multitask and prioritize under time constraints
Intermediate to advanced computer skills
Five (5) years’ experience in loan operations or related position

Nice To Haves

Preference will be given to candidates with strong supervisory experience. Minimum of three to five years’ experience is strongly preferred
Bachelor’s or Associate’s Degree in relevant field preferred
High School Diploma or GED, with specialized loan operations education and training or equivalent experience in a similar work environment required

Responsibilities

Lead, mentor and support staff to achieve their goals and department goals
Manage staff through hiring, training, performance management, scheduling and workload distribution while maintaining appropriate staffing levels and minimizing overtime
Monitor the efficiency and accuracy of the workflow
Ensure adherence to policies and procedures; take corrective action when necessary
Collaborate with leadership and employees to improve operations and customer service
Provide guidance and support to staff and customers
Ensure that procedural updates and training are completed as needed, minimally on an annual basis
Maintain proficient knowledge of, and demonstrate ongoing compliance with, all laws and regulations applicable to this position, ensure ongoing adherence to pertinent policies, procedures, and internal controls, and meet all job-specific training requirements in a timely fashion
Demonstrate a thorough understanding of complex commercial loans, including participation loans, airfleet loans, and rate swap/derivative loans, to ensure proper onboarding, exception handling, and ongoing maintenance
Collaborate with business partners and technology teams to drive process improvements that enhance efficiency, accuracy and overall department performance
Cooperate with employees within the department and other departments to provide quality service, solve problems, and achieve goals across the bank
Perform other related duties as assigned