Loan Operations Specialist
About The Position
Looking to join a Great Place to Work Employer and become a valued member of our growing team? At SmartBank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. Fountain Equipment Finance LLC, a fully owned subsidiary of SmartBank, operates out of Knoxville, Tennessee and has specialized in equipment financing for over 35 years, particularly in the construction and transportation sectors. The company provides funding for both new and pre-owned construction, transportation, and related equipment. Primarily working in 12 states, Fountain Equipment Finance partners with SmartBank, a full-service bank with over 40 branches serving Middle & East Tennessee, Alabama, and the Florida Panhandle. Currently, the company is seeking an experienced professional to join their Knoxville headquarters as a Loan Operations Specialist. Major Duties and Responsibilities: Upholds SmartBank Core Values and Core Purpose. Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart. Provides training on servicing loans on various software systems to include but not limited to Lease Plus. Backup to Loan Operations Manager’s daily duties in his/her absence Monitors internal core changes such as, but not limited to rate index changes Prepare information requested by internal/external auditors, state, and federal examiners Decision making ability independent of supervision Make timely decisions, exhibit sound and accurate judgment. Support and explain reasoning for decisions Places tickets with core provider on issues found within system and follow up with resolution Assists with conversion/merge system validation With a strong foundation and a growing footprint, SmartBank delivers high‑touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, SmartBank operates as a subsidiary of SmartFinancial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of SmartBank’s success is a commitment to creating ‘WOW’ experiences—for both clients and team members. This people‑first culture has earned national recognition, including placement on FORTUNE’s 2025 Top 100 Best Workplaces list and Great Place To Work® certification, reinforcing SmartBank as an employer of choice in the markets we serve. Drawing on decades of collective banking experience, SmartBank’s leadership has embedded “Smart” business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and retaining top-tier talent. Guided by these principles, SmartBank has grown into a respected, high‑performing financial institution trusted by the communities it serves.
Requirements
- High School Diploma or equivalent.
- Five years of banking and customer service experience
- Three years of loan experience
- Ability to apply knowledge and sound judgment in decision-making using established guidelines
- Excellent customer service skills
- Must be capable of handling confidential information in a trustworthy manner
- Proficient level of computer competency including Microsoft Windows (Word, Excel, Outlook), and typing
- Strong written and oral communication skills
- Must possess the ability to manage multiple tasks simultaneously, with frequent interruptions
- Meticulous and ability to function in a team environment
- Self-starter
- Must be able to able to prioritize and organize daily workflow
- Demonstrates the ability to maintain a positive attitude
- High level of integrity
- Able to maintain regular and predictable attendance
- Willing to accept new ideas and methods and be agreeable to change.
- Able to sit for long periods of time.
- Frequent and regularly required movements using wrists, hand and/or fingers.
- Ability to hear average or normal conversations and receive ordinary information.
- Must be available to work the required schedule of the department.
- May be required to travel to training sessions or meetings.
Responsibilities
- Upholds SmartBank Core Values and Core Purpose.
- Adheres to and embraces the SmartBank Way by Acting Smart, Looking Smart and Being Smart.
- Provides training on servicing loans on various software systems to include but not limited to Lease Plus.
- Backup to Loan Operations Manager’s daily duties in his/her absence
- Monitors internal core changes such as, but not limited to rate index changes
- Prepare information requested by internal/external auditors, state, and federal examiners
- Decision making ability independent of supervision
- Make timely decisions, exhibit sound and accurate judgment.
- Support and explain reasoning for decisions
- Places tickets with core provider on issues found within system and follow up with resolution
- Assists with conversion/merge system validation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
