Loan Operations Representative - Job #26-02

First Federal•McMinnville, OR

About The Position

Loan Operations Representative is a diverse position in the loan servicing support unit. Incumbents will perform various office and clerical tasks associated with active loans in First Federals portfolio including but not limited to: Assist customers in-person, by phone, and through email with loan account questions, inquiries, and requests. Perform a variety of loan operational tasks such as processing payments, loan advances as directed, prepare bank checks as needed, scanning file documents, mail billing statements and notices, etc. Assist Loan Processors in initial processing paperwork and set-up of new mortgage loan requests. Review loan account maintenance reports on a daily basis and perform maintenance or research as needed to resolve variances or exceptions. Review prior day monetary transactions for accuracy, completing corrections if necessary. Review transaction report for partial payments and apply payments as necessary. Process returned loan payment items and process non-post transactions. Process paid loan files for all loan types. Manage all aspects of hazard and flood insurance monitoring and tracking including purchasing and/or cancelling force placed insurance, as may be needed. Ensure that customer escrow insurance and tax payments are made timely. Oversee and handle property tax service orders along with all related responsibilities. Monitor, review and take needed action of E-OSCAR Automated Consumer Dispute Verification (ACDV) system on a semi-weekly basis, responding to consumer disputes within 7 business days. Review Consumer Credit Report monthly for changes in credit history status, maintaining change history and make system changes as necessary. Manage Private Mortgage Insurance ("PMI") policy purchases and ongoing maintenance of PMI policies. Develop skills in preparing loan documentation and boarding loans for loans of up to moderate complexity with general supervision for commercial purpose, residential mortgage and/or other consumer purpose loans. Develop skills in conducting quality control reviews and audits of loan documentation and loan files. Performs document imaging and indexing using core system capture software. Complete all assigned certifications as scheduled. Maintains written instructions for all assigned tasks and ensures that other personnel are cross trained on key duties. Assist in the preparation of customer correspondence as requested. Keeps manager informed of activities, concerns, etc., soliciting assistance and direction as needed. Negotiates and resolves conflicts regarding work assignments; communicates problems, suggestions, etc., to manager when needed.

Requirements

Associates degree in Business Administration preferred or High School Diploma and a minimum of one year of equivalent training in office administrative tasks/loan support required.
Prior loan support experience desired.
Strong computer skills, including ability to type by touch and numbers by touch in an accurate manner.
Ability to operate various office equipment including but not limited to printers, fax machine, 10-key adding machine, multi-line telephone, copy/scanner machine, etc.
Proficient in Microsoft Office applications as well as demonstrated ability to quickly learn to utilize core systems.
Demonstrates aptitude and ability to quickly learn new software & equipment.
Demonstrated effective time management and organizational skills.
Effective interpersonal skills to relate to a variety of managers, executives, directors, customers, employees and vendors; public relations skills; tact, diplomacy, and patience.
Strong attention to detail, accuracy, and follow-through.
Effective verbal and written communication skills
Demonstrated ability to manage & maintain confidentiality of work related information and materials.
Ability to use good judgment and make appropriate decisions within scope of authority.
Ability to work on several projects simultaneously and with a variety of employees, managers, executives, etc.
Ability to work effectively under tight time constraints with frequent interruptions.
Ability to meet bonding requirements for employment purposes.

Nice To Haves

Notary certification preferred.

Responsibilities

Assist customers in-person, by phone, and through email with loan account questions, inquiries, and requests.
Perform a variety of loan operational tasks such as processing payments, loan advances as directed, prepare bank checks as needed, scanning file documents, mail billing statements and notices, etc.
Assist Loan Processors in initial processing paperwork and set-up of new mortgage loan requests.
Review loan account maintenance reports on a daily basis and perform maintenance or research as needed to resolve variances or exceptions.
Review prior day monetary transactions for accuracy, completing corrections if necessary.
Review transaction report for partial payments and apply payments as necessary.
Process returned loan payment items and process non-post transactions.
Process paid loan files for all loan types.
Manage all aspects of hazard and flood insurance monitoring and tracking including purchasing and/or cancelling force placed insurance, as may be needed.
Ensure that customer escrow insurance and tax payments are made timely.
Oversee and handle property tax service orders along with all related responsibilities.
Monitor, review and take needed action of E-OSCAR Automated Consumer Dispute Verification (ACDV) system on a semi-weekly basis, responding to consumer disputes within 7 business days.
Review Consumer Credit Report monthly for changes in credit history status, maintaining change history and make system changes as necessary.
Manage Private Mortgage Insurance ("PMI") policy purchases and ongoing maintenance of PMI policies.
Develop skills in preparing loan documentation and boarding loans for loans of up to moderate complexity with general supervision for commercial purpose, residential mortgage and/or other consumer purpose loans.
Develop skills in conducting quality control reviews and audits of loan documentation and loan files.
Performs document imaging and indexing using core system capture software.
Complete all assigned certifications as scheduled.
Maintains written instructions for all assigned tasks and ensures that other personnel are cross trained on key duties.
Assist in the preparation of customer correspondence as requested.
Keeps manager informed of activities, concerns, etc., soliciting assistance and direction as needed.
Negotiates and resolves conflicts regarding work assignments; communicates problems, suggestions, etc., to manager when needed.