Loan Operations Director

Sunflower Bank NA•Plano, TX

29d

About The Position

At Sunflower Bank, we’re experiencing great growth. Since our founding in 1892, we've been committed to serving our communities and supporting the team members who make it all possible. As a full-service financial institution, we offer a full range of relationship-focused services to meet personal, business, and wealth-management financial objectives. Creating Possibility is not just our mission, it’s what we do every day for clients and associates. Learn more about Sunflower Bank at sunflowerbank.com. Sunflower Bank, N.A is looking for an energetic, highly motivated individual to fill the full-time position of Loan Operations Director. Description: The Loan Operations Director position is responsible for overall loan operations including processing, closing, funding and servicing of commercial and consumer loans. This position is responsible for leading, inspiring, training and managing the loan operations staff to drive operational excellence and efficiency to ensure the department meets service level agreements and organizational goals, while also meeting compliance and regulatory requirements.

Requirements

Bachelor’s Degree or equivalent work experience.
10+ years of previous loan operations experience with preference for various types of loans, loan processes and procedure, laws and regulations; or an equivalent combination of training and experience.
Broad knowledge of lending operations processes, procedures, applications and methods.
Experience and ability to manage multiple geographic areas and/or groups.
Excellent leadership and people development skills.
Must be able to multi-task with frequent interruptions and be comfortable in a fast-paced, changing environment with the ability manage multiple projects to meet deadlines.
Must possess excellent interpersonal, leadership, communication, and management skills.
Must possess proficiency with systems and ability to understand system functions and business side set-up.
Must be able to work flexible hours.
Some travel between department locations required.

Nice To Haves

Sales Force/nCino experience a plus.

Responsibilities

Provide strategic and operational direction to managers and staff to develop, implement and maintain loan operations processes and procedures.
Manage procedures, policies, risks and practices to comply with strategic direction and regulatory requirements.
Provide management reports associated with loan servicing such as volumes processed, deadlines, error ratios, etc.
Lead and develop a strong team that can handle a diverse workload due to the wide range of loan products serviced.
Establish and monitor efficiency standards for all loan operations functions and staff to ensure efficient, timely and accurate processing and servicing of loans.
Assist with regulatory exams and loan audits.
Manage the implementation of changes in regulatory, legal and credit policy impacting loan operations.
Resolve complex and sensitive loan operations servicing issues.
Interview and hire Loan Operations management and staff; determine work priorities; schedule work assignments; train and evaluate work performance and provide ongoing recognition, mentoring, coaching and counseling.
Develop and maintain a working understanding of products and services offered by the Bank and in the marketplace.