Loan Officer Assistant

Alcova Mortgage•Danville, VA

59d•Onsite

About The Position

The Loan Officer Assistant will support Mortgage Loan Officers in all administrative, non-origination aspects of the mortgage loan origination process. Loan Officer Assistants work closely with Loan Officers to ensure all appropriate loan origination documents are thoroughly completed and adhere to Company, investor, and industry established standards. The Loan Officer Assistant must have excellent 'people skills' and be driven with the desire to make sure every client has a positive experience with ALCOVA Mortgage.

Requirements

High school diploma, or equivalent education and experience
Able to prioritize complex diversified responsibilities and multi-task in a fast-paced environment
Able to work collaboratively with others in a team environment
Strong Organizational sills
Excellent interpersonal and communication skills (verbal and written)
Strong customer service skills
Able to use deductive reasoning
Working knowledge of Encompass and RESPA
Proficient computer skills, especially Microsoft Office (Word, Excel, and Outlook) and Internet applications
Self-starting, self-reliant, highly motivated and dependable
Technologically savvy and comfortable learning new computer systems and programs
Able to adapt to changing environments, situations, and job responsibilities
Able to work flexible hours and overtime, if needed
Strong moral compass with high standards for workplace integrity
Compliance with all Bank Secrecy Act (BSA), Anti-Money Laundering (AML) laws, and Office of Foreign Asset Controls (OFAC) requirements is required. Employee must complete annual training in these areas

Responsibilities

Responsible for assisting with administrative duties related to client relationships and identifying client service and sales needs
Assists with the coordination and follow-up with clients to ensure superior customer service
Reviews loan application to determine the completeness of all documents and verify the borrower s qualification for specified loan product
Advises Loan Officers of any deficiencies or missing documentation
Works with escrow to obtain all items necessary for disclosure (e.g. estimated HUD, preliminary title report, closing protection letter and wire instructions)
Coordinates sending of disclosures, ordering appraisal, and running of credit
Packages and submits complete files to operations through the Company s loan origination software program
Upon receipt of loan approval, works with Loan Officers, Loan Coordinators, and Escrow Officers to clear all prior to doc conditions and funding conditions
Prepares doc requests and submits to Loan Coordinators, if used
Arranges signing for borrowers with Escrow Officers
Works closely with Loan Officers, Funders, and Escrow Officers to clear funding conditions
Organizes filing system, answers phones, photocopies documents, and prepares correspondence and documents as needed
Prepares marketing materials and may coordinate meetings, conferences, and presentations
May be responsible for the preparation of specialized reports and documents