Loan Officer Assistant

Evergreen Openings • Bellingham, WA

6d • $15 - $28

About The Position

We're searching for some really great people who enjoy customers as much as we do. Named as one of Puget Sound Business Journal’s Best Places to Work three years running, 2021, 2022 and 2023. We are a certified Great Place to Work™ and were named a Best Workplace eight times, most recently in 2024 in the Financial Services and Insurance category. Check out our rating at: Working at Evergreen Home Loans | Great Place To Work® Wow happens every day at Evergreen. Our vision is centered on changing the world one relationship at a time. Learn more about us on our website here . Discover what’s possible with Evergreen. We're looking to add people who feel the same way we do about our customers, our associates, and the work we do. In return, you'll be part of a growing, contemporary company that rewards creative thinking and believes in helping you get to where you want to be. You'll also enjoy a comprehensive benefits package and an attractive 401K plan to help you grow along with us! This position assists the Loan Officer with meeting new clients, completing applications, and facilitating loan closings. Assists with Loan Officer’s marketing efforts to new and current clients and assist with administrative tasks. Acquires and retains new and existing customers.

Requirements

• Must have current Mortgage Loan Originator (MLO) license through the NMLS required per the S.A.F.E. Act of 2008.
• Minimum of two years of mortgage experience.
• Knowledge of loan programs including conventional, VA, FHA, USDA and construction.
• High school diploma or equivalent.
• Excellent attention to detail.
• Strong customer service skills.
• Proficient in Microsoft Office Suite of products.
• Exercise good judgment and strong character, motivated, hard working.
• Ability to work well with fellow associates, clients and vendors.
• Good communication skills.
• Neat, clean, healthy work habits.
• Requires all forms of dexterity and mobility throughout the shift, which may include extended periods of sitting and/or standing.
• Occasionally required to reach with hands and arms, twist, climb or balance, stoop, kneel crouch or crawl.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral, depth perception and the ability to adjust focus.
• Must be able to speak and hear, lift and carry up to twenty-five pounds (25 lbs.) or occasionally more.
• Ability to work in a fast-paced, occasionally noisy environment.
• May be required to drive for business purposes and if so, must hold a driver’s license in good standing and maintain personal auto insurance in compliance with EHL’s Auto Insurance policy.

Responsibilities

• Assist Loan Officer in meeting with borrowers, taking applications, providing disclosures and following-up through closing.
• Input Team files into LOS with accuracy to make sure the correct information is in the file.
• Assist Loan Officer in marketing efforts to current and new clients.
• Assist Loan Officer with administrative tasks such as status reports on loans in process, making copies and printing daily rate sheet.
• Take loan applications and pre-qualify borrowers over the phone or in person.
• Responsible for proactive communication with management with respect to all significant challenges or opportunities.
• Notify the Loan Officer of time off requests in a timely manner.
• Accompany the Loan Officer in the field, meeting new clients and realtors.
• Communicate with borrowers and partners via phone, written communication and / or in person.
• Follow loan transactions from application to closing, communicating with all parties involved on a continual basis.
• Knowledgeable on Conventional, FHA, VA loan programs.
• Able to compile and maintain email databases to be used for communication to current and past borrowers.
• Design and work with marketing to create marketing materials for use with partners and clients.
• Other duties as assigned.
• Perform all actions in accordance with the Mission, Vision, and convictions of EHL.
• Expected to meet production standards outlined in the Loan Origination Production Standards.
• Provide a “WOW” experience and effectively communicate with associates, clients, partners, and vendors via phone, written communication and/or in person.
• Seek Feedback: Host regular and timely communication with associates and Manager.
• Be willing to assume additional responsibilities/duties/projects as they arise.
• Have strong organization skills, the ability to learn quickly, and accuracy/timeliness in completing tasks.
• Knowledgeable regarding mortgage processes, able to answer borrower’s questions and take applications.
• Effectively uses LOS, contact management software and Microsoft Office products.
• Able to learn changing information regarding loan programs and able to incorporate these changes while dealing with members.
• Work well with other members of the EHL team, and is willing and able to fill in for other EHL Loan Consultants/ Officers.
• Perform all actions in accordance with policies and procedures of the company.
• Take full accountability for performing the work and achieving the results as agreed, and your manager is accountable for providing you with the resources and guidance needed.
• Exceptions, problems, changes and questions are reported immediately.
• You are accountable for notifying your manager, and any other affected people, in writing if the work will not be performed or the results will not be achieved as agreed.
• Your manager will also notify you if commitments made to you cannot be achieved.
• Your manager can assume the work is being performed as agreed unless otherwise notified.
• Periodic check-ins between you and your manager are the main vehicle for keeping each other informed about how work is progressing.
• Failure to notify of exceptions or missed due dates – in other words silence – is not acceptable.
• You encourage your coworkers to communicate challenges and opportunities to their manager, rather than to fellow coworkers.
• Relationships built on trust are developed as managers and associates keep their commitments and successful results are achieved.

Benefits

• comprehensive benefits package
• attractive 401K plan
• Eligible associates (and their families) have the option to enroll in medical, dental, and/or vision coverage of which both the associate and the company contribute towards expenses.
• Basic Life/AD&D insurance for eligible associates as well as a Short-term Disability benefit are provided by Evergreen.
• Additional Voluntary Life/AD&D, Long-term Disability benefits and Legal/ID protection plans paid for by the associate are also available.
• Associates are automatically enrolled in Evergreen’s 401(k) plan.
• Personal Time Off (PTO) of up to 13.34 hours may be earned monthly and associates may enjoy 9 paid holidays each year.
• Paid voluntary day of work, company matching on charitable donations and mortgage loan benefit.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED