Loan Officer Assistant (LOA) - Scottsdale

Griffin Funding•Scottsdale, AZ

1d•Onsite

About The Position

Griffin Funding is a full-service mortgage lender licensed across the U.S. and committed to making homeownership more accessible. They are a VA Approved Lender and FHA Non-Supervised Lender with a reputation for speed, service, and doing right by their borrowers. The team takes their work seriously, supports each other, and believes that how you treat a borrower at every step of the process matters. This is a hybrid LOA/LO support role, not purely administrative or a full originator role. You will be working directly alongside a high-producing Loan Officer, focused on the front end of the business: bringing in new clients, managing early-stage relationships, and keeping the pipeline full and moving. Once a file goes into processing, it transitions to a Mortgage Loan Partner who owns that client relationship through close. Your focus stays on new business acquisition, meaning you are always working the front of the funnel, not getting buried in back-end file management. This role is based in the Scottsdale office.

Requirements

Communicates clearly and proactively
Is detail-oriented without being slow
Can hold the full picture (multiple files, multiple stages, multiple stakeholders)
Is client-confident (comfortable on the phone with borrowers and realtors, and represents the team well)
Takes ownership
Works well within a team structure
6–18 months of experience in mortgage (LOA, LO, or a combination)
Familiarity with lead intake, client pipeline management, and loan structuring
Experience with CRM systems and pipeline tracking tools
Strong communication skills — written and verbal
Based in Scottsdale (this is an in-office role)

Nice To Haves

NMLS license

Responsibilities

Review the active pipeline and flag any pre-submission files that need attention
Reach out to borrowers and realtors with status updates and next steps
Collect outstanding documentation and keep pre-approval files moving toward submission
Assist with scheduling consultations and managing follow-ups for the LO
Support front-end sales activity — outreach, follow-ups, and lead nurturing
Coordinate handoffs to the Mortgage Loan Partner once files are ready for processing
Maintain CRM notes and pipeline accuracy so the LO always has a clear view of what's in the funnel
Assist with loan structuring and pre-approval preparation in coordination with the LO
Close out the day with pipeline current, open items documented, and tomorrow's priorities clear
Drive new business activity alongside the LO — lead intake, consultations, follow-ups, and pipeline development
Manage pre-approval files from intake through submission, keeping documentation complete and compliant
Coordinate smooth handoffs to the Mortgage Loan Partner once files move into processing
Serve as a key point of contact for borrowers and realtors during the pre-submission stage
Maintain pipeline accuracy in the CRM — notes updated, statuses current, tasks completed
Assist with loan structuring and submissions in coordination with the LO
Support scheduling and relationship management so the LO can focus on high-value conversations