Loan Coordinator

Neighbors Bank

6h•$65,000 - $80,000•Remote

About The Position

Neighbors Bank, a leading innovator in the mortgage industry, is on the lookout for individuals who thrive in fast-paced, structured environments – people who find joy in staying organized, completing tasks, and keeping things moving forward. If you're all about clear expectations, sharp communication, and getting the details right, this could be your perfect fit! Our Loan Coordinators play a vital role in helping clients achieve their dream of homeownership. They're the operational glue that holds the mortgage process together – keeping files clean, timelines tight, and clients confident every step of the way. To be considered for this position, candidates must have at least 1-year experience working in mortgage operations – including managing a borrower pipeline, processing loan files, and regularly communicating updates to customers, internal teams, or third-party partners. We’re a fully remote company with an award-winning culture, where your contributions matter and your strengths are celebrated. What Makes This Role Exciting High-Impact, High-Reward Work: Your organization and follow-through will directly contribute to Enhancing Lives and helping families achieve homeownership. You’ll get to see the results of your effort daily. Remote-First Culture & Flexibility: Join a fast-growing team with a thriving, award-winning culture that’s been recognized as a Top Workplace in the Financial Services industry. Work from home in a supportive, fast-paced team environment. Team Environment, Clear Ownership: You’ll collaborate across departments while maintaining full ownership of your part in the process – working with purpose, precision, and the support of a tight-knit team. Growth Through Mastery: You’ll learn the ins and outs of the mortgage process while continuing to deepen your expertise in loan operations. Compensation & Benefits: Total compensation will be based on experience and typically falls between $65,000 and $75,000 annually (includes hourly starting pay of $25 and performance incentive bonuses), with top performers exceeding $80,000. Comprehensive benefits include health and dental coverage, a wellness program, 401(k) match, PTO, paid holidays, a monthly WFH reimbursement, and more!

Requirements

Have at least 1-year experience in a mortgage operations role (processing, disclosures, or similar) and have managed a borrower-facing pipeline where you communicate with customers on a daily basis.
Are highly detail-oriented and enjoy creating order from complexity.
Communicate clearly and comfortably with both clients and internal teams.
Prefer a task-driven, consistent workflow and aren’t phased by repetition.
Adapt quickly when priorities shift and can stay focused under pressure.
Manage your time independently and stay productive in a remote setting.

Nice To Haves

Preferably have experience working with multiple loan products (FHA, Conventional, and USDA).

Responsibilities

Guide borrowers through the documentation process by providing clear communication, frequent updates, and high-level service via phone, email, and text.
Review and analyze credit, income, and asset documentation to ensure compliance with internal guidelines and loan requirements.
Identify additional documentation needs, verify conditions, assess appropriate fees, and maintain file accuracy throughout the approval process.
Collaborate with Loan Officers, Underwriters, Closers, and third-party vendors to ensure each loan moves efficiently and meets all quality standards.
Accurately issue compliance disclosures within required timelines.
Embrace new processes, shifting priorities, and opportunities to improve the customer and employee experience.