Loan Coordinator Support Specialist

Veterans United Home Loans • Columbia, MO

15d • $20 - $53,500

About The Position

Whether you come from a background in administrative support, customer service, operations, or any role that requires precision and organization, you can be successful in our role. We don’t require a specific degree or mortgage experience, but we’re looking for translatable skills and a strong attention to detail. We’ll provide you with the training and development opportunities needed to build a career here! About The Role: As a Loan Coordinator Support Specialist, you’ll support a team of Loan Coordinators by managing key internal and third-party-facing tasks that help move loan files smoothly from contract through closing. Your role focuses on completing time-sensitive operational duties, communicating with third parties, and maintaining clean file documentation all while helping ensure an exceptional experience for our borrowers. You won’t be in a client-facing role, but the impact you have on efficiency, accuracy, and timely closings will be felt across every file you touch. This position typically starts at $20/hour with opportunities for bonus compensation that offer potential earnings of $47,000 - $53,500 per year.

Requirements

• Detail-Obsessed: You take pride in accurate, thorough work and catching the small things that matter.
• Organized & Efficient: You manage multiple tasks and deadlines without losing track of what’s important.
• Proactive Problem Solver: You don’t wait for someone else to fix it—you pick up the phone and get it handled.
• Clear Communicator: You communicate professionally with teammates and third parties to keep things moving.
• Calm Under Pressure: You stay steady and reliable, even in high-volume or time-sensitive situations.
• Process-Driven & Accountable: You follow workflows consistently, escalate when needed, and own your responsibilities.
• Team-First Mindset: You enjoy supporting others and strengthening the team through reliable, high-quality work.

Responsibilities

• Managing orders, follow-ups, and communication with third parties on behalf of assigned Loan Coordinators, taking ownership to resolve issues quickly and keep files moving.
• Proactively problem-solving by picking up the phone, reaching out to third parties, and clearing roadblocks as they appear.
• Completing time-sensitive administrative tasks that support underwriting readiness, file accuracy, and on-time closings.
• Staying organized across multiple files and deadlines, ensuring tasks are completed thoroughly and documented correctly.
• Keeping Loan Coordinators informed of updates, delays, or needs so nothing slips through the cracks.
• Following established workflows, using internal systems effectively, and escalating issues when appropriate.
• Participating in ongoing training to stay current on guidelines, workflows, and best practices while contributing to a collaborative team environment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees