Loan Administration Officer - Loan Documentation

Bank of Guam • San Francisco, CA

1d

About The Position

The Loan Administration Officer will oversee all aspects of loan documentation management to ensure legal, regulatory, and operational compliance across the bank’s lending portfolio.
The Officer will be responsible for verifying that loan documentation—from origination through servicing and payoff—is accurate, complete, and compliant with internal policies, investor requirements, and applicable state/federal laws.
This role includes managing document exceptions, ensuring timely delivery of final loan packages, and providing guidance to support staff on documentation standards.
The Officer will work closely with Loan Operations, Compliance, Legal, and external auditors to identify systemic documentation gaps, implement corrective measures, and maintain audit readiness.

As a Loan Administration Officer you will evaluate and act as a liaison between applicants and our financial institution, helping qualified applicants obtain loans and set up payment plans. Your duties will include meeting with applicants, preparing loan proposals, and examining active loans. Support the banks strategic plans as we work together to grow our organization.

Requirements

• Must have strong critical thinking skills
• Excellent interpersonal and customer service skills
• Ability to work flexible hours/days
• Educated on various loan documents and understand its function
• Must maintain confidentiality of client transactions and bank records
• Team-oriented, possess a positive attitude and work well with others
• Ability to interview customers and understand requests
• Ability to prioritize; handle multiple tasks and work independently
• Strong organization skills and detail-oriented with high degree of accuracy
• Detail-oriented, methodical and self-motivated, ability to perform analysis   and resolve matters
• Above average verbal and written communication, multi-tasking and interpersonal skills
• PC proficiency in word processing, spreadsheets and database software in an Internet environment
• Ability to operate standard office equipment (typewriter, facsimile, copier, 10 –key calculator, HP financial calculator, and telephone)
• Bachelor’s Degree in Business or Finance;
• High school graduate or equivalent general education diploma and 5 years banking experience; or a combination thereof

Nice To Haves

• Credit Lending or Loan Processing experience preferred

Responsibilities

• Direct the end-to-end loan documentation process, ensuring every document meets legal, regulatory, and bank standards before funding or booking.
• Regularly audit documentation workflows to ensure compliance with Dodd-Frank, CFPB, state lending laws, and investor guidelines.
• Mentor new Loan Administration Officers and documentation staff on best practices, compliance requirements, and error prevention.
• Analyze documentation workflows to identify bottlenecks, implement automation or standardization, and improve turnaround time.
• Act as escalation point for complex documentation issues, coordinating with internal and external stakeholders for timely resolution.
• Lead testing and enhancement initiatives for documentation systems, ensuring data integrity and usability.
• Manage all communication with internal departments to facilitate all aspects of loan processes.
• Provides general support/assistance/coverage when requested
• Participate in company/department/team meetings as required by sharing ideas and insights as requested.
• Demonstrate brand behaviors through daily interactions with management, colleagues, and internal and external customers.
• Always uphold professionalism, promote a good work environment at its utmost to provide quality service to our customers and co-workers.
• Represent/participate in Bank sponsored events and community outreach programs.
• Process loan applications / documentation and ensure they meet all approval criteria as well as follow all bank policies and procedures
• Maintain and update account records
• Analyze active loan files on a regular basis and recommend solutions to speed up the loan process.
• Process monetary transfers ensuring accuracy and safeguarding customer data by following bank processes
• Maintain clearing and bank control accounts and ensure outstanding items are cleared daily, reconciled and in balance.
• Conduct periodic review of the Annual Escrow Analysis Statement and Ready Reserve and all other notice or statements to ensure information is correct and delivered to customer(s) in a timely manner.
• Conduct Monthly Certification and new loan reviews.
• Assist during audit by providing required documentation and ad hoc items as requested by the auditors
• Assist in various projects that is essential in keeping up with the requirements in meeting the needs of our organization
• Complete other assigned duties/tasks and projects to meet the needs of the department or business.
• Update job knowledge on types of loans and other financial services
• Assess various work functions to make efficient and take preventive measures to decrease cost and avoid potential losses.
• Conduct periodic testing and evaluation of banks Loan Subsystem for all Loan Product Types to ensure interest accruals, and transaction postings and all other monitoring codes are accurately processed.
• Ensure compliance of duties and responsibilities to make certain it is being performed in accordance to banks Policy and Procedures (UPM).
• Ensure confidentiality is maintained at all times.
• Complete all bank mandated training as required

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 251-500 employees