Loan Adjustment Officer

Bank of Guam

About The Position

A Bank of Guam LAD Credit Officer I will supervise a division of the LAD Team and will be responsible for initiating and pursuing various types of collection efforts to ensure the prompt collection of delinquent and charged-off direct/indirect consumer, commercial, construction and real estate loans. As a member of the team, you are a top performer who will quickly adapt and respond to customer needs, industry changes as well as internal initiatives. You are someone who thrives in an ever-changing, ever-growing, fast-paced environment. You bring exceptional communication skills, attention to detail and a strong work ethic. You prioritize effectively and get things done in a dynamic environment. You value team work and are committed to prioritizing the team both inside and outside of work. Hence you will support and contribute to team moral activities to foster a productive, fun, safe, and healthy working environment. Responsibilities will include, but are not limited to, the following:

Requirements

Excellent written and verbal communication skills
Proficiency in Microsoft Office products
Ability to operate standard office equipment (typewriter, facsimile machine, copy machine etc)
Valid driver’s license and ability to operate an automobile
Ability to work flexible hours/days
Ability to work with minimal supervision and to meet deadlines
Ability to read and interpret documents, instructional manuals and procedures
Strong problem solving abilities necessary to analyze, and resolve issues as it relates to the job description
Must be a results oriented performer
Detail-oriented, organized, and self-motivated
Ability to write routine reports and correspondence
Must be multi-task oriented
Must be able to work with/communicate with irate customers
Ability to plan and prioritize work.
Ability to establish cross functional, collaborative relationships with internal Bank colleagues as well as outside vendors
Knowledge of basic business principles and company goals and objectives
Ability to work in teams/team player
High school graduate or equivalent or general education degree (GED)
Four or more years’ experience in collections or related field

Responsibilities

Actively participates in team moral building activities both inside and outside of the bank.
Participate and share ideas during department meetings.
Open to cross-training, collaborating and supporting fellow team members to meet department goals
Take pride in the roll of team lead. Share ideas, lead with heart, guide collectors in finding best solutions to assist internal and external customers.
Proactively role model our bank brand personalities and build meaningful connections with employees, customers and vendors.
Resolve problems quickly, ensures root causes are addressed and work to eliminate repeat issues.
Represent/participate in Bank sponsored events and community outreach programs.
Contact customers to request payment of delinquent amounts and arranges an acceptable payment plan.
Contact credit, employment, and other references when customer whereabouts are unknown
Review credit and other available information on delinquent accounts, evaluate prospects for collection of delinquent amounts
Perform research on customer history
Prepare periodic reports of collection activities
Prepare charge-off requests/reports
Process payments made in Loan Adjustment Department or payments collected while conducting field work
Document all collection efforts and files all necessary documentation in appropriate files
Perform fieldwork; customer visits, repossessions, foreclosures, collateral inspections and documents all relevant information
Prepare credit write-ups for loan modifications/workouts.
Prepare loan referrals to Attorneys.
Prepare memorandums requests on accounts for Loan Committee review and approval
Prepare weekly/monthly reports
Place holds/releases/offsets deposit accounts in relation to delinquent accounts
Communicates with the Attorneys/Small Claims Court on issues on referred loans
Perform related duties and responsibilities as required and as assigned
Keeps informed of laws, regulations, and rulings governing negotiable instruments, insolvency, and bankruptcy.
Maintain the confidentiality of both the customer and the bank.
Understands and applies bank policy and procedures.
Adhere to all state and federal regulations.
Complete all bank mandated training