Live Services Administrator

Student Loans Company • Darlington, SC

17h • Hybrid

About The Position

SLC now have an exciting opportunity for a Live Services Administrator to join our Customer Communications and Marketing team within the CX/Product/Policy Directorate on a permanent basis. The team ensures that SLC can deliver an efficient and effective service to students, sponsors, repayers and internal and external stakeholders via appropriate communications delivered through a variety of digital channels. In this role, you will be responsible for the publication of user-friendly, channel appropriate, content, forms and messaging across all products and channels. You will also contribute to the delivery of project requirements, providing resource for research, reporting, testing and information gathering.

Requirements

• Excellent communication and organisational skills with very good attention to detail in written and administrative work
• Advanced proficiency in MS Office
• Demonstrated ability to identify and resolve issues proactively while taking ownership of work streams and initiatives
• Excellent time management skills with ability to adapt and reprioritise workload effectively
• Experience collaborating with cross-functional teams and managing multiple stakeholder relationship

Nice To Haves

• Working knowledge of HTML, content management systems and accessibility requirements for online content and downloadable items
• Experience with cloud-based technologies including CMS and mass communication systems

Responsibilities

• Publication of user-friendly, channel appropriate, content, forms and messaging across all products and channels.
• Contribute to the delivery of project requirements, providing resource for research, reporting, testing and information gathering.

Benefits

• 28 days annual leave plus 8 public holidays
• Option to buy/sell annual leave
• Flexi-time and enhanced flexible working options available
• Option to join the Civil Service pension scheme
• Life insurance cover for 4 x annual salary
• Enhanced company sick pay and family leave including maternity, paternity and adoption
• Contributory lifestyle benefit options including discounts at hundreds of retailers, cycle to work scheme, access to the Civil Service Sports and Leisure Club for discounted gym memberships, and an optional dental insurance scheme

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed