Online Services Administrator

Amalgamated Bank of NY•New York, NY

About The Position

Amalgamated Bank is seeking an Online Services Administrator to be responsible for the administration, procedural controls and processing of all aspects pertaining to the Online Banking services. Keep abreast of product upgrades, identify risk and exposure, develop control procedures, and serve as liaison between the EBD, vendors, and other pertinent Bank departments. By joining our team, you’ll be joining a Bank that believes that that maintaining a diverse and inclusive workplace where everyone feels valued and respected is essential for us to grow as a company. We are dedicated to building a more equitable world in our everyday practices by embracing the values of our employees and customers.

Requirements

High school diploma or equivalent.
Excellent computer skills including Microsoft Access, Word, Excel and PowerPoint.
Excellent oral and written communication skills.
Excellent customer service skills.
Knowledge of branch banking.
Strong bookkeeping skills.
Thorough knowledge of Bank wide operations.
Minimum two (2) years of related banking reconcilement experience.
Good mathematics and investigative skills.
Knowledge of compliance laws.
Prior data entry experience required.

Responsibilities

Review and decision retail online banking enrollment applications.
Review business online banking documentation and implement proper setup of online profiles and services requested.
Reconcile daily cash management settlements.
Research and pass GL entries for debit returns.
Create relevant reports from various systems and applications to ensure operational and risk compliance with Bank policy procedures and controls.
Review applications, reports, and other Online Banking documentation for accuracy.
Communicate with appropriate parties to resolve problems regarding all facets of the Online Banking services. Follow up on outstanding issues or documents to ensure timely completion and resolution of all processes.
Monitor all transaction alerts. Contact appropriate party for verification. Notify fraud dept of suspicious activity. Assist with fraud investigations.
Process domestic and international wire transfers timely and accurately. Provide notification to the appropriate parties.
Research, prepare, and collect all documentation for internal and external audits.
Administer and participate in training and cross training in all existing and future EBD functions.
Enforce and adhere to all internet security policies and operating procedures; report all violations to department management. Advise on operational discrepancies and assist in policy modifications.
Back up all functions related to Cash management including Atm/Debit Card Claims, Card Monitoring, and ACH, as needed.
Perform various related administrative duties as directed by manager.
Accurately scan and file all documents.