Line of Business Dispatch Representative

Wind River Environmental LLC•Stanley, NC

1d•$20 - $21

About The Position

The Line of Business Dispatch Representative is responsible for the scheduling, coordination, dispatching, and work order management of specialized line of business service for their designated region (NE, MA, MS, or SO). These positions are focused on LOBs not already managed by central dispatch and will be focused on providing consistent support to their designated operating region. This position is scheduled for 7am-3:30pm Mon-Fri with a 30-minute, unpaid lunch. Overtime may be required periodically, as business needs arise.

Requirements

Must have High School Diploma or Equivalent
1 – 2 years of previous line of business coordination or general dispatch experience
Proficient with Microsoft Office tools and general computer skills
Must be able to operate in a drug-free workplace
Excellent verbal and written communication skills.
Ability to understand instructions furnished in written, oral or diagram form.
Proficient in Microsoft Office; including Excel, Word, SharePoint, and Outlook
Familiar with Salesforce system management
Ability to read and interpret documents including Company policies and procedures
Ability to speak, coordinate, and communicate effectively and professionally with customers, co-workers and management.
Ability to work independently and manage pressure to meet deadlines.
Ability to perform basic math functions.
Ability to work in a fast-paced environment and adapt to change quickly
Highly detail-oriented, and able to note customer accounts with such details.
Ability to learn operating procedures quickly and be able to execute consistently up to standard.
Ability to respond to and maintain sensitive requests from regulatory agencies as necessary.

Responsibilities

Manage Salesforce cases for assigned line of business (LOB): Plumbing, Special Projects, Repair and Install, Drain Cleaning
Manage work orders (WOs) and purchase orders (POs) for assigned line of business including entry, additions, corrections, etc.
Provide excellent service to all WRE customers and employees (field and office) through frequent and thorough communication
Coordinate and partner with sales to schedule and execute service
Provide job route assignments for assigned line of business (Plumbing) during normal hours of operation
Support Supervisors in providing troubleshooting assistance to technicians for phone/tablet issues
Update on-call calendar in SharePoint
Respond to technicians and customers regarding job specific questions and issues related to Plumbing, Special Projects, Repair and Install, Drain Cleaning Lines of Business support.
Coordinate with LOB supervisor on job alignment; specifically, technician assignment as a relation to skillset of technician
Coordinate with LOB Supervisor to prioritize urgency of service requests and properly assign to routes based on tech availability and skill
Other duties as assigned