Dispatch

Century Gaming Technologies • Las Vegas, NV

2d • $17

About The Position

Accel Entertainment, Inc. (NYSE: ACEL) is a growing provider of locals-focused gaming and one of the largest terminal operators in the United States, supporting more than 27,000 electronic gaming terminals in over 4,300 third-party local and regional establishments across ten states. Through exclusive long-term contracts, Accel serves licensed non-casino locations including bars, restaurants, convenience stores, truck stops, gaming cafes, and fraternal and veteran establishments. Accel also owns and operates brick and mortar casinos and a racino venue. Accel provides its local partners with a turnkey, full-service, capital-efficient gaming solution that encompasses manufacturing, content, payments, loyalty, 24/7 customer service, data analysis and reporting, and cash logistics. The Company’s racino, Fairmount Park Casino & Racing, opened in April 2025 and features over 270 electronic gaming machines, food and beverage amenities, a sports book, para-mutuel betting and 55 days of thoroughbred horse racing a year. For more information, please visit www.accelentertainment.com.

Requirements

• High school diploma or GED equivalent required
• At least six (6) months’ customer service experience preferred
• Must be at least 18 years of age
• Excellent communication skills
• Must be able to multi-task
• Ability to safely and successfully perform the essential job function consistent with this job description
• Must be able to move about intermittently during working hours including standing, lifting, bending, twisting, pushing and pulling with or without accommodation
• Must be able to sit for prolonged periods
• Ability to maintain regular, punctual attendance consistent with ADA, FMLA and other federal, state and local standards
• Must be able to read, write and speak the English language

Responsibilities

• Dispatches route personnel to gaming locations and completes data entry relative to service call
• Complies with all major changes in route location and with company and gaming rules and regulations
• Follows dispatch standard operating procedures
• Ability to use a computer and associated software to complete documentation
• Completes data entry for all service and change calls
• Basic understanding of route communications systems
• Track activity and location of all service personnel
• Answers incoming calls lines and handles all calls according to dispatch procedures
• Handles emergency situations
• Refers complaints and/or problems to Service Supervisor and/or Service Manager

Benefits

• medical, dental, and vision
• life, AD&D, critical illness, and hospital insurance
• short and long-term disability
• identity/legal protection
• access to FSA and HSA accounts
• Full and part-time employees are eligible to contribute to traditional and/or Roth 401(k) plans
• Employee Assistance Program (EAP) offers counseling for a multitude of topics including (but not limited to) mental health, finances, adult care, disability, and grief

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED