Lifts Administrative Supervisor

Mt Baker Ski Area•Glacier, WA

1d•$22 - $24•Onsite

About The Position

The Lifts Administrative Supervisor works within a supervisory team to coordinate administrative aspects of the Lift Attendant position. In the pre-season, this position is the primary facilitator of seasonal lift attendant interviewing, hiring, and training coordination. During the season, this position works within a supervisory team to coordinate bi-weekly and daily schedules of lift attendants, assign lift captain duties, and ensure accurate timecard keeping and payroll processes are completed. This position also works within the lift supervisor position to perform all duties described in ANSI position structure. This position is responsible along with other supervisors for supervising daily lift attendant operations, operational changes and assignments including employee schedule, task assignment, equipment organization and maintenance, and customer flow and experience. This position will directly supervise a team of 15-60 people at a time. The supervisor works with the Lift Supervisors and Lift Manager to provide input on customer experience and needs, employee training, and other aspects of overall lift attendant needs.

Requirements

Strong communication and interpersonal skills, including timely responses to managers and employees, and communication of personal needs.
Ability to multi-task in busy environment
Ability to communicate tasks and system adjustments efficiently and positively to a team
Excellent organizational skills and attention to detail
Ability to follow verbal and written instructions
Willingness to learn
Willingness to move systems forward and bring new ideas to the table
Ability to implement new systems
3+ years ski lift experience
High school diploma or equivalent preferred
Must be 18 years or older
Bending, twisting, lifting, and moving items throughout the day
Ability to lift and move 50 pounds (or more depending on the task)
Standing and or sitting for long periods
Climbing and descending stairs
Shoveling and moving snow
Standing and walking on compact snow and ice
Perform repetitive tasks as necessary

Nice To Haves

Work independently
Experience supervising or leading a team
Ability to work as part of a team
Knowledge of administrative processes
Proficient use of computer based programs to assist in record keeping

Responsibilities

Assign Daily tasks/roles to Lift Attendant and Lift Captain employees
Knowledge of Mt Baker Ski Area Lift Attendant and Lift Captain procedures
Working knowledge of, and familiarity with ski area facilities and services available
Staying informed of pertinent daily information and relaying relevant information to employees and visitors
Upholds all Mt. Baker Ski Area policies and procedures
Hold Lift Attendants and Lift Captains accountable to Mt. Baker Ski Area General policies and procedures, as well as those outlined in the Lift Department Handbook, including Attendance policy, General Conduct Expectations, and Reliability & Schedule subsections.
Managing the organization, cataloging, and maintenance of all on-hill signage.
Perform work duties in accordance with business policies, procedures, and practices.
Provide feedback regarding customer concerns, comments, and operational ways to enhance efficiencies.
Work exclusively within the scope of assigned duties and training.
Obtain knowledge and understanding of all applicable codes including but not limited to ANSI, RCW, WAC, And AHJ’s.
Assist in ensuring that Lift operations meet but exceeding the expectations of aforementioned regulatory bodies.
Follow safety guidelines as described in the Accident Prevention Plan and as trained.
Report safety concerns directly to the department manager, Director of Mountain Operations, and General Manager as trained.
Actively participate in fostering a positive safety culture through words and actions.
Assists with hiring Lift Attendants for seasonal work.
Assist in conducting initial & ongoing staff training.
Build and maintain seasonal schedules, Lift Attendants, and adjust staffing levels day-to-day as needed.
Review and Approve employee timecards for payroll on a biweekly basis.
Assign daily tasks/roles to department employees.
Knowledge of Mt Baker Ski Area Lift Department Policies & Procedures.
Reading and being familiar with Mt. Baker General Handbook and general safety information
Upholds all Mt. Baker Ski Area policies and procedures.
Hold department employees accountable to Mt. Baker Ski Area general policies and procedures, as well as, including Attendance policy, General Conduct Expectations, and Reliability & Schedule subsections.
Perform all job responsibilities of Lift Attendant and Lift Captains as needed in operations.
Fluidly adapt personal and employee schedules around weekends, holidays, and variable business needs.