Administrative Services Supervisor
About The Position
Administrative Services Supervisor Department of Social Services 12 Months, Full-Time Non-exempt, Pay Grade 32 VRS-Eligible, Benefits-Eligible PLEASE READ BEFORE APPLYING: THE LISTING ON THE ALBEMARLE COUNTY WEBSITE/ADP IS FOR ADVERTISING PURPOSES ONLY. APPLICATIONS FOR THIS POSITION MUST BE SUBMITTED THROUGH THE VA DEPARTMENT OF SOCIAL SERVICES WEBSITE FOUND HERE: https://evqk.fa.us8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/5193?keyword=albemarle&mode=location [https://evqk.fa.us8.oraclecloud.com/hcmUI/CandidateExperience/en/sites/CX_2001/job/5193?keyword=albemarle&mode=location]
Requirements
- Comprehensive knowledge of standard office practices, procedures, equipment, and clerical techniques
- Thorough knowledge of departmental functions, organization, and policies. Ability to establish and maintain effective working relationships with employees and the public as well as governmental officials
- Thorough knowledge of the principles, methods, techniques, and practices of public assistance
- General knowledge of supervisory principles and practices
- Thorough knowledge of organizational development through teams and the skill/ability to work through teams
- Skilled in MS Office products, including Excel
- Ability to effectively manage complex customer situations
- Ability to implement initiatives in support of departmental goals and vision
- Bachelor’s Degree or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities
- Workers in this position are required to drive and they must meet the eligibility requirements of the County’s safe driver policy. Workers must be willing to travel occasionally overnight and may be required to assist in managing emergency shelters for the public. The candidate may be subject to criminal history and central registry background checks.
Nice To Haves
- Previous work experience in a local department of Social Services.
Responsibilities
- Provides regular supervision over administrative personnel; interviews applicants for employment and recommends hiring and other personnel actions such as promotion and discipline
- Manages and oversees the technical, professional, and administrative activities of the Navigator and the Emergency Relief Funds to support and assist clients in their use of agency and other resources.
- Oversees all reception activities for the department: walk-in appointments, switchboard, and deliveries; responds to and resolves difficult customer-related issues
- Serves as the main point of contact between front desk responsibilities and other DSS units, which requires regular planning meetings with various groups
- Creates and maintains a reception and customer service manual
- Develops and recommends processes that improve effectiveness and efficiencies with other DSS managers and county staff to ensure cross-departmental coordination and cooperation
- Collaborates with community groups to discuss programs and resources and develops/maintains cooperative relationships with public and private entities
- Collects data related to customer service and programming initiatives, and creates reports as required
- Performs other duties as assigned.
Benefits
- excellent benefits including 12 paid holidays, paid vacation and sick leave, health insurance options with employer contribution, employer-paid life insurance, VRS retirement, and continuing education/training opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
