LifeFlight Communications CQI Coordinator

Vanderbilt University Medical Center•Nashville, TN

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: LifeFlight Communications Job Summary: The LifeFlight Communications CQI Coordinator is responsible for designing and implementing continuous quality improvement (CQI) metrics, tracking trends, building reports, and providing accurate performance data to the several Communications Center Managers. The Communications CQI Coordinator will assist communications leadership in evaluating key performance indicators and routinely present their findings. In addition, the CQI Coordinator reviews audio and visual records, for investigative purposes, when concerns about comm center performance, service, and quality are made known. . KEY RESPONSIBILITIES Monitor quality assurance standards and ensure compliance with regulatory and institutional requirements. Using established standards and best practices to review individual and system-wide performance Assist Communications leadership in developing and tracking Key Performance Indicators Lead systematic, data-driven initiatives to improve operational efficiency, patient transportation, safety, communication, and service quality within LifeFlight Communications. Analyze Debrief and Veritas reports by reviewing all run data, audio recordings of phone and radio communications, and other relevant sources to ensure thorough case evaluations. Perform Root-Cause Analysis to investigate incidents to identify root causes, develop targeted process improvement strategies, and implement solutions to prevent recurrence. Monitor and assess team members through the CQI process, providing constructive feedback to elevate patient care and operational standards. Stay current with industry trends and best practices by engaging in training, enhancing leadership skills, and contributing to departmental growth. Take on additional leadership responsibilities as assigned, including strategic initiatives, process enhancements, and cross-functional collaboration to advance organizational goals. Undertake additional leadership duties as assigned to support the LifeFlight mission, including strategic initiatives, process improvements, and cross-functional collaboration to drive organizational success TECHNICAL CAPABILITIES Leadership (Novice): Demonstrates adaptable leadership styles, communicates goals clearly, and models initiative. Operations Planning (Novice): Anticipates resource needs, organizes tasks, and manages multiple priorities effectively. Emergency Management (Novice to Intermediate): Applies structured methodologies and practical expertise in emergency response coordination. Decision Making (Novice): Makes timely, effective decisions in high-pressure environments with broad consideration of alternatives. Change Management (Intermediate): Supports organizational adaptation through structured problem-solving and solution testing. Listening (Intermediate): Engages actively in communication, ensuring clarity and understanding across diverse stakeholders. Compliance (Intermediate): Applies regulatory knowledge and escalates issues appropriately. Quality Management (Intermediate): Continuously evaluates and improves operational processes and service delivery. Allied health is among the fastest growing occupations in healthcare today. This area can be defined as credentialed professionals who perform supportive, diagnostic, and therapeutic health care services to promote health and prevent disease in a variety of settings. These areas are crucial to Vanderbilt Health’s reputation for excellence in these areas that has made us a major center for patient referrals from throughout the Mid-South. Each year, people throughout Tennessee and the southeast choose Vanderbilt Health for their health care because of our leadership in medical science and our dedication to treating patients with dignity and compassion. Core Accountabilities: Organizational Impact: Independently performs non-routine tasks that significantly impact team and other related teams. Problem Solving/ Complexity of work: Gathers and analyzes data to solve problems that arise with little or no precendent. Breadth of Knowledge: Applies advanced job knowledge and has developed a breadth of skills in other areas. Team Interaction: Serves as a lead for the team by providing expertise and guidance to team members. Core Capabilities : Supporting Colleagues: - Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas. - Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships. - Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services : - Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them. - Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions. - Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality : - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly. - Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively : - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure. - Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area. - Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation: - Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches. - Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges. - Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities: Certifications: Certified Flight Communicator - IAMTCS, LIC-Emergency Medical Technician Advanced - Licensure-Others, LIC-Emergency Medical Technician - Paramedic - Licensure-Others, LIC-Emergency Medical Technicians Basic - Licensure-Others Work Experience: Relevant Work Experience Experience Level : 3 years Education: Bachelor's Vanderbilt Health is committed to fostering an environment where everyone has the chance to thrive and is committed to the principles of equal opportunity. EOE/Vets/Disabled. PEOPLE ARE AT THE HEART OF ALL WE DO. Our vision: The world leader in advancing personalized health. Our mission: personalizing the patient experience through our caring spirit and distinctive capabilities. Making Health Care Personal. We’re looking for like-minded individuals driven to make a difference. We invite you to explore careers at Vanderbilt University Medical Center. At VUMC, we place a priority on designing with and for our patients and families. We value collaboration, embrace continuous learning and discovery, and seek to be a place where everyone has the chance to thrive. We’re the largest private employer in Middle Tennessee, with a growing team and expanding footprint in towns and communities across the region. We employ more than 28,000 people who work in inpatient and outpatient clinical care, research, and graduate medical education as well as critical supporting roles in administration, information technology and informatics, finance, legal and community affairs, communications and marketing, fund-raising, groundskeeping and facilities, and many more. Our growing health system has more than 1,700 licensed hospital beds at: Vanderbilt University Hospital Monroe Carell Jr. Children’s Hospital at Vanderbilt Vanderbilt Psychiatric Hospital Vanderbilt Stallworth Rehabilitation Hospital Vanderbilt Wilson County Hospital Vanderbilt Bedford Hospital Vanderbilt Tullahoma-Harton Hospital It’s also home to hundreds of outpatient clinic and surgical locations throughout the region. We serve our community with many unique and specialized services including the Level 1 Trauma Center, a highly experienced Transplant Center that does the most heart transplants in the world, a National Cancer Institute-designated Comprehensive Cancer Center, Lung Institute, Burn Center and many more. World-leading academic departments and centers make scientific discoveries, advance clinical care and train the next generation of health care professionals. Our robust research enterprise consistently ranks among the highest in the country as measured by peer-reviewed grant funding from the National Institutes of Health. We’re honored to be consistently considered among the nation’s best hospitals, including being nationally ranked in multiple medical specialties for treating the most complex conditions in adults and children by US News and World Report. Monroe Carell Jr. Children’s Hospital at Vanderbilt ranked as the No. 1 children’s hospital in the southeast in 2024. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose. Join us in Making Health Care Personal.

Requirements

TECHNICAL CAPABILITIES Leadership (Novice): Demonstrates adaptable leadership styles, communicates goals clearly, and models initiative.
Operations Planning (Novice): Anticipates resource needs, organizes tasks, and manages multiple priorities effectively.
Emergency Management (Novice to Intermediate): Applies structured methodologies and practical expertise in emergency response coordination.
Decision Making (Novice): Makes timely, effective decisions in high-pressure environments with broad consideration of alternatives.
Change Management (Intermediate): Supports organizational adaptation through structured problem-solving and solution testing.
Listening (Intermediate): Engages actively in communication, ensuring clarity and understanding across diverse stakeholders.
Compliance (Intermediate): Applies regulatory knowledge and escalates issues appropriately.
Quality Management (Intermediate): Continuously evaluates and improves operational processes and service delivery.
Certifications: Certified Flight Communicator - IAMTCS, LIC-Emergency Medical Technician Advanced - Licensure-Others, LIC-Emergency Medical Technician - Paramedic - Licensure-Others, LIC-Emergency Medical Technicians Basic - Licensure-Others
Work Experience: Relevant Work Experience Experience Level : 3 years
Education: Bachelor's

Responsibilities

Monitor quality assurance standards and ensure compliance with regulatory and institutional requirements.
Using established standards and best practices to review individual and system-wide performance
Assist Communications leadership in developing and tracking Key Performance Indicators
Lead systematic, data-driven initiatives to improve operational efficiency, patient transportation, safety, communication, and service quality within LifeFlight Communications.
Analyze Debrief and Veritas reports by reviewing all run data, audio recordings of phone and radio communications, and other relevant sources to ensure thorough case evaluations.
Perform Root-Cause Analysis to investigate incidents to identify root causes, develop targeted process improvement strategies, and implement solutions to prevent recurrence.
Monitor and assess team members through the CQI process, providing constructive feedback to elevate patient care and operational standards.
Stay current with industry trends and best practices by engaging in training, enhancing leadership skills, and contributing to departmental growth.
Take on additional leadership responsibilities as assigned, including strategic initiatives, process enhancements, and cross-functional collaboration to advance organizational goals.
Undertake additional leadership duties as assigned to support the LifeFlight mission, including strategic initiatives, process improvements, and cross-functional collaboration to drive organizational success