Lifecycle Marketing Coordinator

Crate and Barrel • Northbrook, IL

51d • Hybrid

About The Position

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is over 60 years in the making-and our story is still unfolding. We're here for it. We think you should be too. We're looking for a driven professional with an inclusive mindset to join our team as a Lifecycle Marketing Coordinator. The Lifecycle Marketing Coordinator will help support the Email Marketing team to plan, schedule, and execute timely email messages to our various audiences while collaborating with the Email team on email strategies and accurate execution of campaigns. This is an on-site position (Monday through Thursday) based out of our Northbrook, Illinois office with the flexibility to work remotely on Fridays.

Requirements

• Experience with ESPs, specifically Salesforce Marketing Cloud, preferred
• Strong problem solving skills, organizational and analytical skills
• Ability to multitask in a fast paced environment
• Detail oriented with strong project and time management skills
• Strong interpersonal and strong communication skills
• Team player with demonstrated ability to work effectively with multiple cross-functional groups

Nice To Haves

• 1 year of experience in developing Digital Marketing campaigns
• Bachelor's degree
• Experience using ESP tools, such as ExactTarget/Salesforce Marketing Cloud (preferred), Responsys, Silverpop or CheetahMail a plus
• Proficient with MS Office Suite (Word, Excel, Powerpoint)

Responsibilities

• Manage and maintain project schedules and track progress of all email sends, from initial creative through to development and deployment
• Initiate creative briefs for all email campaigns
• Route email creative through stakeholder approval process and collaborate with Design team on changes
• Review all email proofs for content and design accuracy
• Stay up to date on email best practices and research the competitive landscape to identify new opportunities
• Assist in strategic planning and test plan development to optimize email channel performance
• Support the email marketing team with reporting for weekly/monthly/ad hoc campaign reporting
• Assist with the management of email messaging calendar and schedule adjustments
• Assist Customer Service, Store Operations and IT teams with email related questions for addressing customer communication issues and troubleshooting email programs

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Number of Employees: 5,001-10,000 employees