Lifecycle Email Marketing Manager

Perfect Path, LLC, d/b/a Trajector Services

13d • $75,400 - $103,700 • Remote

About The Position

Trajector is where purpose meets progress. We specialize in medical evidence services that become the compass our clients rely on while navigating the intricate terrain of disability benefits. Our calling is clear: to make a real difference, infuse passion, and enhance the quality of life for the disabled community. As part of our global community, you'll join a team of over 1,800 dedicated individuals, each contributing their unique talents to streamline the path to benefits. Urgency propels us, data empowers us, and every step is tailored to ensure those with disabilities access their rightful compensation. Join us in shaping stories of transformation, one life at a time. Job Overview As our Lifecycle Email Marketing Manager, you will design and run the communication systems that guide people through some of the most important decisions of their lives. These journeys span onboarding, education, engagement, reactivation, and referral across multiple service lines. Your work will shape how we earn trust, share clarity, and nurture long-term relationships at scale. You will turn fragmented touchpoints into cohesive customer journeys that help people understand what to expect, what is needed, and where they are going. This is a high-volume environment with complex routing, behavioral triggers, and multi-brand paths. You will build programs that support hundreds of thousands of people each month with accuracy, empathy, and measurable performance. This is a remote-first role for someone who can design systems, write with clarity, analyze with rigor, and communicate with heart. Why This Role Matters Lifecycle communication is where trust is earned and clarity is created. The messages you build will help people understand their next step, prepare for conversations with medical professionals, and feel supported as they navigate a system that can often feel overwhelming. Each journey you build improves confidence, reduces friction, and strengthens the overall experience. If you want to craft meaningful communication, build systems that guide millions of interactions, and contribute to a mission grounded in service and respect, we’d be honored to meet you.

Requirements

• Deep experience designing, writing, and optimizing lifecycle programs in high-volume, high-velocity environments.
• A portfolio of journeys that demonstrate clarity, thoughtfulness, experimentation, and measurable performance improvements.
• Proven success building nurture systems that balance education, motivation, and empathy.
• Comfort working across multiple lines of business with distinct audiences, messaging boundaries, and compliance considerations.
• A strong grasp of behavioral triggers, event-driven workflows, and segmentation logic.
• Demonstrated ability to partner with analysts, developers, and operations teams to ensure accurate data, clean tracking, and reliable flow logic.
• Experience running rigorous A/B and multivariate tests that improve downstream conversion.
• Skill in writing clear, plain-language email content that builds trust and reduces confusion.
• Ability to work comfortably in a remote, distributed environment with cross-functional partners.
• A sense of purpose for serving communities navigating disabilities, health challenges, and complex government processes.

Responsibilities

• Lifecycle Strategy and Journey Design
• Message Development and Email Craft
• Testing and Optimization
• Referral and Advocacy Growth
• Audience Segmentation and Behavioral Triggers
• Data Fluency and Cross-Stack Collaboration
• AI-Native Workflow Comfort
• Cross-Functional Collaboration

Benefits

• Competitive compensation ranging from $75,400 - $103,700 per year PLUS quarterly bonus.
• Medical, dental, vision, 401k program, and more.
• Paid time off, including seven (7) federal holidays plus two (2) flex holidays for DEI.
• Joining a rapidly growing organization.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed