Lieutenant

Monroe Ambulance • Village of Malone, NY

11d • $30 - $33

About The Position

For 50 years, Monroe Ambulance has served our community with Quality, Compassion, and Integrity—values that define not only how we care for our patients, but also how we care for our people. As a second-generation, family-led organization, we are deeply committed to being an employer of choice, fostering an environment where every employee feels known, valued, and supported to do their best work.

Join our team! Monroe Ambulance is seeking a full time Supervisor to join our growing team of frontline staff.

Why Monroe
The compensation range for this position is $30.00 - $33.00 hourly, representing our good faith and reasonable estimate of the potential compensation at the time of posting. Actual compensation will be determined based on various factors, including the candidate's qualifications, experience, and skill set.
New York State Paramedic certification is required
Must be willing to work the hours needed to fill open schedules
Comprehensive health, dental, and vision options (including 100% company-paid HDHP plan).
401(k) with company match.
Generous paid time off and holidays.

Position Overview
The supervisor will ensure that high quality patient care, safety protocols, positive organizational culture, and documentation standards are upheld by the team of care providers. This position will provide a daily update to the Manager giving an overview of these areas and identifying improvement opportunities when recognized. The Supervisor must behave in a manner that represents the core values of the organization and promotes a positive culture for the crews and co-workers. Outlined below are key categories with responsibilities this position is accountable for in fulfilling the company’s purpose:

Requirements

• Team-oriented, and ability to identify such in others
• Ability to inspire collaboration throughout their environment
• Communicate verbally and orally effectively in a professional manner
• Interpret oral, written and diagnostic from instructions
• Ability to thrive under pressure and competing priorities
• Exercise rational judgment and remain calm in high stress situations
• Ability to interview and accurately document incidents and feedback with understanding of legal ramifications
• Use good judgment and remain calm in high stress situations
• NIMS 100, 200, 700, 800 (300 within one year of appointment)
• New York State Paramedic certification is required
• Must be willing to work the hours needed to fill open schedules

Responsibilities

• Remains available to respond to critical calls to assist crews with patient care as needed, providing coaching to front line staff as needed
• Ensures direct patient care providers are adhering to NYS and regional protocols based on nature of illness and injury (injuries)
• Monitors for, coordinates, and respond to incidents when additional resources are appropriate
• Conducts themselves with focus on safety for self, patient, teammates and the public
• Keeps current with drive-cam events, responding in real-time
• Conducts in-field safety audits to ensure providers are adhering to Monroe’s safety protocols, providing real-time feedback/education to providers
• Investigates any accidents/injuries/incidents that are reported during the shift, submitted to the captain upon completion
• Represents the company, internally and externally, in a professional manner at all times
• Is prompt and ready for service at start of shift, in proper uniform, well groomed, clear-headed - setting the example for other team-members
• Talks with crews on daily basis:
• Ensure they feel valued
• Communicate company updates
• In-service new policies
• Monitor mental health
• Ensure adherence to uniform standards
• Solicit feedback (equipment, suggestions, complaints, dissatisfiers)
• Checks in with the communication center at the start of shift to communicate the plan for the day; ensures constant communication throughout their shift
• Ensures compliance with the SSMP or directs the communications center to deviate as needed and when appropriate
• Proactively manages the experience of all crews on their shift for lunches and can return with enough time to complete EOS duties
• Ensures crews end-of-shift duties are completed
• Embody Monroe Ambulance’s Code of Conduct to encourage adoption by providers
• Promote a culture of teamwork by demonstrating flexibility and readiness to undertake additional tasks as required
• Keeps the schedule updated throughout the day with changes due staffing changes
• Ensures 100% check-sheet compliance by on duty crews
• Reviews list of incomplete charts at start of shift and reminds on-duty employees to complete them by the end of their shift
• Ensures completion of all requested incident reports, vehicle problem reports, and CPS reports are completely by employees during the shift
• Completes and submits in-field safety audit forms for each employee audited by the end of their shift
• Completes and submit all investigation reports for all incidents during their shift

Benefits

• Comprehensive health, dental, and vision options (including 100% company-paid HDHP plan).
• 401(k) with company match.
• Generous paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed
• Number of Employees: 251-500 employees