Licensing Supervisor (IT4)

State of Washington•Tumwater, WA

41d•Onsite

About The Position

At the Office of the Insurance Commissioner (OIC), we protect consumers, safeguard the public interest, and strengthen Washington's economy through fair and efficient regulation of the insurance industry. Our work ensures that individuals, families, and businesses can rely on a stable, transparent, and accountable insurance marketplace. The Licensing Supervisor (Insurance Technician 4) plays a key leadership role within the Producer Licensing and Oversight (PLO) program, part of OIC's Consumer Protection Division. This position directly supports our mission by ensuring that insurance producers, brokers, adjusters, and other licensees meet the high standards of professionalism and integrity that protect consumers and promote a fair marketplace. As a Licensing Supervisor, you'll lead a dedicated team of licensing specialists-coaching, mentoring, and guiding their work to ensure accuracy, efficiency, and compliance. You'll help shape licensing processes, improve operational systems, and serve as a trusted point of contact for industry professionals and the public. Your leadership will help uphold the integrity of Washington's insurance industry and ensure consumers receive the protection they deserve. This recruitment may be used to establish a qualified pool of candidates for Insurance Technician 4 vacancies in the next sixty days. This is a Washington General Service position. The monthly salary range for this position is $4,119 - $5,531.

Requirements

Two (2) years of experience as an Insurance Technician 3 or two (2) years of full-time relevant experience performing complex customer service, compliance, or technical assistance at a level comparable to state classifications such as Consumer Program Specialist 1, Customer Service Specialist 3, Program Specialist 2, or Professional Licensing Representative 1.
OR
Five (5) years (full-time equivalent) of progressively responsible experience providing customer service or technical assistance in regulated, high-volume, or detail-oriented environments - such as insurance, healthcare, utilities, telecommunications, financial services, or similar fields. Additional qualifying education will substitute, year for year, for experience.
Intermediate-level skills and experience in Microsoft Outlook, PowerPoint, Word and Excel.
Ability to accurately type 50 words per minute.

Nice To Haves

Knowledge, experience, and application in enforcing the RCW's and WAC's as they pertain to insurance licensing
Experience in a lead, supervisory, mentoring, or training capacity, including assigning, checking, or supporting the work of others.
Professional designations through the Association of Insurance Compliance Professionals (AICP), the Council on Licensure, Enforcement, and Regulation (CLEAR), or other insurance regulatory organizations.
Advanced-level skills and experience in Microsoft Word, Excel and Outlook.

Responsibilities

Lead and supervise a team of Insurance Technicians responsible for licensing insurance producers, brokers, adjusters, and other professionals.
Coach, mentor, and develop staff to ensure accuracy, consistency, and adherence to laws, rules, and agency policies.
Monitor and evaluate performance, set clear expectations, and foster a supportive and accountable team environment.
Oversee licensing operations, ensuring timely and compliant processing of applications, renewals, and reinstatements.
Improve efficiency by reviewing workflows, procedures, and systems, and recommending or implementing process enhancements.
Provide expert guidance to staff, the insurance industry, consumers, and other stakeholders on licensing requirements and regulatory standards.
Collaborate with program management and HR on recruitment, training, and performance management decisions.
Analyze data and prepare reports to monitor performance metrics and support program decisions.
Serve as a key point of contact for public inquiries and industry communications.
Perform other related duties to support the mission and goals of the Producer Licensing and Oversight Program.

Benefits

Comprehensive benefits package: Health, dental, vision, retirement, paid leave (vacation, sick, etc.) and much more!
Supportive work environment: We value diversity, professional growth, and collaborative atmosphere.
Wellness programs: Invest in your well-being with on-site resources and initiatives.
Work-life balance: Flexible schedules with telework opportunities.
Public service fulfillment: Contribute to a cause that matters and feel the satisfaction of serving the public good.
Training & Development: Continuously learn and grow with tuition reimbursement, Public Service Loan Forgiveness, and other programs.
Free parking (Tumwater) & Public transportation pass (Thurston County): Save on commuting costs.

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