LICENSING COORDINATOR

State of Arkansas•Little Rock, AR

96d•Onsite

About The Position

The Licensing Coordinator is responsible for overseeing and managing the licensing and regulatory processes for a department. This position involves coordinating the processing, verification, and approval of applications for licenses, certifications, or permits, ensuring that all licensing procedures are compliant with state laws and regulations. The Licensing Coordinator may lead a team of licensing specialists, review complex or sensitive licensing issues, and implement process improvements to enhance efficiency and effectiveness. The Department of Human Services is a place for people passionate about serving others and changing lives for the better. We care for Arkansans of all ages and ensure places like child care centers and nursing homes are safe. We are the safety net for the most vulnerable Arkansans. Whether you answer the phones, take applications, protect children, or help care for residents or patients at one of our facilities, you make a difference by working at DHS. Plus, working for the State has great perks, including a pension, maternity leave, paid state holidays, and much more. At DHS, we take care of our employees so you can help care for others.

Requirements

Attention to detail and accuracy
Document management experience
Manage phone calls compassionately and patiently from complainant
Strong skills in using office software applications (Microsoft Word, Excel, PowerPoint, Outlook).
Ability to sit and read for prolong periods of time.
Strong written and verbal communication
Flexible and TEAM work oriented
In-depth knowledge of state licensing laws, regulations, and processes.
Strong leadership skills.
Ability to analyze complex situations and make decisions based on laws, regulations, and agency policies.
Ability to manage multiple tasks and prioritize effectively.
Strong written and verbal communication skills, including the ability to explain complex regulatory requirements to a variety of audiences.
Problem-solving skills to address challenges or disputes related to licensing applications or enforcement.
Proficient in using computer systems and databases for record-keeping, tracking, and reporting.
Attention to detail and the ability to ensure accuracy in licensing documents and processes.
High school diploma or equivalent.
Two years of experience in administrative support, customer service, or a related field.

Responsibilities

Coordinate the overall licensing process, ensuring compliance with applicable state laws, regulations, and policies.
Mentor and lead a team of Licensing Specialists, providing guidance and support to ensure accurate and timely processing of applications.
Develop and implement procedures to improve the efficiency, accuracy, and consistency of licensing operations.
Review and approve complex or escalated licensing applications, including conducting investigations as needed to verify compliance with state laws.
Maintain accurate records of licensing activities, ensuring that all required documentation is complete and properly filed.
Respond to inquiries from applicants, licensees, and other stakeholders regarding licensing requirements, status, and issues.
Collaborate with other departments, agencies, or organizations to ensure coordination and consistency in licensing processes.
Monitor changes in state laws, regulations, or policies related to licensing and update procedures accordingly.
Assist in the development of public education materials or outreach programs to inform the public about licensing requirements and processes.
Prepare reports on licensing activities, providing data and analysis to agency leadership.