Licensing Coordinator

Gallagher•Brownsville, TX

About The Position

At Pronto Insurance, we’re creating access, trust, and opportunity in the communities we serve. With deep roots in South Texas and a fast-growing presence across California and Florida, we bring local knowledge and genuine care to every interaction; making insurance simpler, more affordable, and more accessible for all. You’ll join a team that believes in doing the right thing, seizing opportunities, and showing up for one another. Whether you’re supporting customers in our retail locations or working behind the scenes, we’re proud to be a place where ambition meets support. Here, diverse perspectives are valued. If you’re ready to make a difference and grow with a team that’s redefining what’s possible in insurance, we’d love to hear from you. How you'll make an impact Pronto Insurance is one of the fastest-growing general agencies in South Texas and is now a member of Insurvia, which operates a portfolio of insurance brands that serve diverse communities across the U.S., combining local expertise with national scale. Our Pronto Insurance agency was founded in 1997, and the managing general agency operations commenced in 2005. Pronto has emerged in the insurance market through its captive agencies, independent agents, and franchise locations. Today, Pronto has over 160 captive locations in Texas and has recently expanded into the California and Florida markets. Our vision is to become the industry leader by making Pronto Insurance products a reality for all. JOB DESCRIPTION: LICENSING COORDINATOR JOB DETAILS Employment Status: Permanent/ Full Time Starting Pay: Competitive pay commensurate with experience and qualifications. Reports to: Project Management Office

Requirements

1+ years of experience in the insurance industry, specifically with producer licensing, appointments, and terminations (preferred).
1 year of Customer Service experience.
1 year within a Call Center environment (preferred).
Knowledge of state insurance regulatory requirements and procedures (e.g., Texas, California, Florida).
Proficiency with licensing databases (e.g., NIPR) and Customer Relationship Management (CRM) or Agency Management Systems.
Excellent communication skills, both oral and written, utilizing a professional vocabulary.
Planning and Organizational Skills.
Very strong problem-solving, data gathering, and organizational skills; be detail-oriented, flexible to handle multiple and competing priorities.
High school diploma and 0-2 years related experience required.
Microsoft Word, Excel, and PowerPoint knowledge required.
Above average verbal and written communication skills.
Strong attention to detail.

Nice To Haves

Associate's or Bachelor's degree (preferred).
Previous experience in office administration and knowledge of insurance.

Responsibilities

Coordinates all aspects of licensing for sales producers.
Reviews state license applications to ensure compliance.
Track license renewal for sales producers.
Track Errors & Omissions (E&O) policies for Franchises to ensure binding authority.
Maintains records for reporting license information to carriers.
Communicate critical policy documents to our customers and agents.
Fulfill incoming agent requests managed through e-mail or chat.
Effectively communicate with Sales & Support Staff, Underwriting Auditor, Claims Department, and Operations Department.
Produce reports based on licensing statistics.
Create and maintain spreadsheets to manage licensing data (e.g., using Google Sheets/Microsoft Excel).
Receive New IA Appointment Packets.
Complete Agency Appointment Packets for Sales to Review.
Appointment and Termination of IAs.
Update the IA list and maintain the UW IA drive.
Create Pulse Account.
Create logins.
Licensing Updates.
E&O Updates.
Bank Information Approval.
NSF suspension.
Change of Ownership.
Bi-weekly, send all appointments and terminations to all carriers (Captive, FR, CA, and IAs).
Review commissions with accounting (incentive report).
MGA communication to IAs.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program