Licensed P&C Customer Service Specialist

Leading Edge Connections•Minneapolis, MN

2d•$19 - $21•Remote

About The Position

As a Licensed Customer Service Representative – P&C, you’ll serve as the first point of contact for insured members, providing high-quality inbound service while protecting and strengthening client relationships. You’ll handle routine inquiries, process policy updates, resolve billing and coverage questions, and ensure accurate documentation within insurance provider systems and workflows. At the same time, you’ll identify coverage gaps, uncover growth opportunities, and proactively schedule referrals to internal licensed specialists; directly contributing to retention, cross-sell success, and long-term member loyalty. All responsibilities are performed within established quality, compliance, and performance standards.

Requirements

Active Property & Casualty insurance license in Minnesota
Minimum 2 years of customer service experience in a professional environment
Strong verbal and written communication skills
Ability to multitask across multiple systems in a fast-paced environment
Intermediate proficiency with Microsoft Office and internet-based applications

Nice To Haves

Prior insurance agency or contact center experience preferred
Bilingual in English and Spanish is a plus, but not required

Responsibilities

Answer inbound insurance calls
Deliver exceptional service and aim for first-call resolution
Assist customers with: Billing questions and payments (PCI compliant) ID cards and policy documents Endorsements (address, vehicle, and driver changes) Reinstatements and procedural cancellations
Schedule account reviews for the inside sales team
Accurately document all interactions within insurance provider systems
Identify coverage gaps and growth opportunities
Proactively refer members to internal licensed specialists