Licensed HVAC Operations & Performance Manager

Varsity Zone HVAC•Charlotte, NC

12h•$80,000 - $95,000

About The Position

We are seeking an experienced, licensed HVAC Operations Manager to oversee and support our service and installation departments . This is a hands-on operational leadership role focused on execution, quality control, team development, and supporting the General Manager in driving performance and growth. This role will also step into the field when needed to support service calls or installations during high-volume periods, call-outs, or capacity constraints. Our team prides itself on finding the winning play for each customer. To do that, we surround ourselves with team members who understand the sweet science of the game: helping homeowners achieve a new level of comfort with their heating and cooling. If that sounds like you, then maybe it’s time to join the big show. We’re on the lookout for seasoned pros and passionate rookies who have what it takes to elevate our team and perform with our winning playbook. Check out any of our open roles below. Maybe you’re exactly what we’re looking for this draft season. If you require reasonable accommodation to complete a job application, a job interview, or to otherwise participate in the hiring process. This job search function is performed on behalf of Brand, Location #, and Geography Location an independently owned and operated company, and not Franchisor, HorsePower Brands. Franchisor, HorsePower Brands, and its affiliates, including HPB Recruitment LLC, is an independent contractor of Brand, Location #, and Geography Location and does not have any authority to bind, commit, direct, or otherwise control Brand, Location #, and Geography Location. Neither HorsePower Brands and its affiliates, including HPB Recruitment LLC nor Brand, Location #, and Geography Location shall be deemed a joint employer of the other’s employees, and nothing in this Agreement shall be deemed or construed to create a joint venture, partnership, fiduciary or agency relationship between the Parties for any purpose. Brand, Location #, and Geography Location  employees shall not be deemed “employees” or “leased” employees of HorsePower Brands for any purpose, in law or equity. Applicant acknowledges, understands, and agrees that Applicant is applying for an employment position of Brand, Location #, and Geography Location and not HorsePower Brands or its affiliates, and that if hired, the Applicant shall be an employee of Brand, Location #, and Geography Location and not HorsePower Brands or its affiliates. Applicant acknowledges, understands, and agrees that any claims, disputes, causes of action, of any kind, in contract or tort, at law or equity, related to the employment of the Applicant by Brand, Location #, and Geography Location, shall be made against Brand, Location #, and Geography Location, and not HorsePower Brands or its affiliates.

Requirements

Active HVAC license required (Heating Group 3 – Class I or equivalent)
Proven experience in residential and/or light commercial HVAC operations
Strong understanding of HVAC service, diagnostics, and installations
Leadership experience managing technicians and field operations
Ability to coach, train, and hold teams accountable
Strong communication and organizational skills

Nice To Haves

Experience with CRM and dispatch software preferred

Responsibilities

Oversee daily operations of the HVAC service and installation departments , ensuring jobs are completed efficiently, correctly, and on schedule.
Support the General Manager with lead follow-up , job status tracking, and closing operational gaps.
Ensure proper job execution, documentation, photos, and closeouts for all service and install work.
Lead weekly team meetings , ride-alongs, and field check-ins with technicians.
Enforce and continuously improve standard operating procedures (SOPs) .
Assist with onboarding, training, and mentoring new hires.
Help develop and implement training curricula for technicians at all levels.
Ensure quality control, safety compliance, and licensing requirements are met.
Work closely with dispatch and office staff to optimize scheduling and workflow.
Support sales efforts by ensuring accurate diagnostics, proper recommendations, and smooth handoffs.
Maintain a strong customer experience and protect the company’s brand reputation.