Licensed Customer Success Associate

Figure•Honolulu, HI

37d•$64,480

About The Position

We are looking for driven, customer service-oriented teammates, curious about innovative blockchain technology and financial services. In a CSA role, you will learn all things Figure by sitting in the heart of the action: providing product, technical and educational support to our potential and existing customers. Your effective communication, problem-solving solving and attention to detail will contribute to key outcomes that secure existing business initiatives, drive brand engagement, and ensure customer success. You will keep Figure accountable to its customers by troubleshooting problems and providing solutions with knowledge and empathy.

Requirements

BA/BS from an accredited university preferred with 1+ years in a customer-facing role
The ability to obtain Hawaii MLO licensing within 60 days of hire is required
Proven background in being a dependable and reliable team player
Flexibility and adaptability to ongoing refinements in process and structure
Confident, friendly and compassionate communication skills
Successfully complete the required compliance trainings
A positive and problem-solving approach to customer service
Ability to instill trust and rapport with customers
Process driven organizational skills
A quick and flexible learning style with the ability to navigate new technology platforms

Nice To Haves

Having an Mortgage Loan Originator (MLO) license that was active within the last 5 years in the state of Hawaii is preferred

Responsibilities

Be the first point of contact and advocate for our customers
Handle customer inquiries via omni-channel communication and process applications with exceptional customer service
Educate customers on Figure and our products with knowledge and enthusiasm
Promote brand recognition and loyalty by ensuring unrivaled support to our customers via phone, chat interactions and email
Gather key insights and assist in process improvement for Figure's products and services and the impact to our customer experience
Provide technical support and troubleshooting on a variety of potential issues
Conduct video notary sessions with attention to detail and professionalism and follow up daily with multi vendor coordination when needed
Participate in new training and licensing programs to expand the team's capabilities
Contribute to an exciting and vibrant office environment and team dynamic

Benefits

Comprehensive health, vision, and dental insurance with 100% employer-paid premiums for employees and their dependents on select plans
Company HSA, FSA, Dependent Care, 401k, and commuter benefits
Employer-funded life and disability insurance coverage
11 Observed Holidays & PTO plan
Up to 12 weeks paid family leave
Continuing education reimbursement

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