Customer Success Associate

Choco • Chicago, IL

1d • Hybrid

About The Position

Choco is on a mission to enable the global food system to become sustainable by optimizing the way food is sold, ordered, distributed, and financed. Our AI-focused software connects distributors with their customers to operate waste-free and efficiently. A problem of this magnitude requires a massive scale and only the best people will be able to solve it. Are you in? Here’s what we’re up to: https://bit.ly/4fyXonB Meet your team Our Customer Success team at Choco is looking for a Customer Success Associate who will play a key role in onboarding new vendors and guiding their development throughout the partnership. You will ensure every vendor starts strong with a smooth, confident introduction to our AI platform and continue to support their growth as they adopt more of our capabilities. We work to digitize food service distributors with powerful AI technology that transforms how they operate. With Choco AI, voicemail, email, and SMS orders are processed into a vendor’s system within seconds, helping them build a more profitable and less wasteful business.

Requirements

• 1+ years of experience in customer support, account management, or a similar role
• Strong communication skills with the ability to articulate technical information clearly to both internal and external stakeholders
• Detail-oriented with a commitment to high-quality service delivery
• Ability to troubleshoot and resolve client issues proactively

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Provide ongoing account support to Customer Success Managers (CSMs) for vendor partners, helping ensure smooth operations and strong customer satisfaction.
• Collaborate with CSMs on partnership execution while taking initiative and ownership where appropriate to further improve our vendors’ experience
• Support CSMs across the whole partnership lifecycle: from pre-implementation data handling to post-implementation day to day troubleshooting and requests
• Assist in preparing training materials to guide partners through a seamless onboarding process
• Train our Choco AI model by processing orders before a partnership launch to ensure high accuracy levels and set up our partnerships for success

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 251-500 employees