Customer Success Associate

Quantifind•Charlotte, NC

2d•$60,000 - $80,000•Hybrid

About The Position

We are seeking a highly motivated and detail-oriented Customer Success Associate to join our growing Customer Success organization. This role is critical in ensuring seamless customer access to the Quantifind platform and coordinating with the Customer Success team to resolve customer questions effectively. This role requires the ability to navigate multiple SaaS solutions, a passion for delivering excellent customer experience, and the ability to thrive in a fast-paced, high-growth environment. As a Customer Success Associate, you will report directly to VP of Customer Success. Quantifind operates an informal hybrid schedule around hubs in Palo Alto, California, Washington D.C., New York, NY, Atlanta, GA and Boston, Massachusetts. Due to the location of our clients our preference is an East Coast based candidate, with Charlotte, North Carolina preferred.

Requirements

2+ years in customer support, technical support, operations, or related role (SaaS or fintech/RegTech preferred).
Proven experience with ticketing systems such as Jira, Zendesk, Salesforce, or similar.
Strong written and verbal communication skills with a customer-centric mindset.
Excellent analytical and problem-solving abilities with a high level of attention to detail.
Experience working with cross-functional teams in a fast-paced environment.
Associate degree in Computer Science or related field required.
Experience supporting enterprise or B2B SaaS platforms.
Familiarity with identity, access management, or user provisioning processes.

Nice To Haves

Bachelor’s degree is preferred.
Knowledge of AML, fraud, or financial compliance workflows (a plus).
Postman, data analysis, API, SFTP set up and/or dashboard/reporting experience (a plus).