Licensed Customer Service Representative

American Financing Corporation•Aurora, CO

1d•$36,000 - $115,000

About The Position

At American Financing, we're innovators with imagination. We do what it takes to help customers achieve their financial goals. And we stay ahead of the competition by challenging ourselves to become more efficient. We are one of the fastest-growing national mortgage lenders because we don't follow the status quo. See what it's like to work for a national mortgage lender that truly values its employees. Wherever your passions lie, you can find rewarding work and new opportunities here. Casual work environment Family-owned, Customer-focused Denver Post Top Workplace Top 50 Family-Owned Business Best of Colorado Business Inc. 5000 Fastest-growing Private Company JOB SUMMARY The Licensed Customer Representative position is a licensed, entry level position designed to provide experience, training and development for NMLS licensed individuals who want to establish a career as a Mortgage Consultant. This is a great role to learn and then move into a Senior Loan Officer position

Requirements

Active NMLS Unique Identifier #
Active Colorado mortgage license (Additional Licenses a plus)
Minimal to moderate Mortgage experience/knowledge
Bilingual (Spanish/English) a PLUS
High School degree
Familiarity with CRM systems and practices
Proficient in processing, servicing, auditing

Responsibilities

Taking inbound customer calls to identify what the customer is looking to accomplish.
Completing outbound calls to customers to complete the application and move the file forward.
Taking a complete 1003 URLA Application
Setting Appointments to review Pre-Qualification
Following up with customers to ensure timely delivery to American Financing of all income and application documentation.
Meet or exceed the daily and monthly sales expectations set by management, while providing an exceptional customer experience