Bilingual Licensed Customer Service Representative - Remote

Liberty Mutual Insurance

3d•Remote

About The Position

Are you bilingual in Spanish and English with an insurance license looking to join a Fortune 100 Company? We are currently hiring exclusively for our Gold Customer Service licensed class starting February 23, 2026. Candidates must hold a valid Property & Casualty License or a Personal Lines License to qualify for this role. If you hold a valid Property & Casualty or Personal Lines License, we invite you to join a team that truly puts people first, valuing your growth, development, and well-being every step of the way. Guided by our Common Purpose, we deliver exceptional customer experiences through integrity, expertise, care, and simplicity. As a member of the Gold Service program, you’ll play a key role in supporting Safeco’s leadership in the independent agency channel by providing expert, around-the-clock assistance to agents. Your contributions will not only enhance customer satisfaction but also empower agents to grow their businesses, creating a meaningful impact every day. Join a company that prioritizes your personal and professional growth and recognizes the value you bring to the team. Our customer service team provides 24/7 support, requiring flexibility to work various shifts including weekends and holidays. We offer paid, mandatory training lasting approximately 12 weeks, held Monday through Friday from 10:00 AM to 6:30 PM EST, where attendance and performance are closely monitored to ensure your success. The following states and territories are excluded from eligibility: Alaska, California, Hawaii, Illinois, Maryland, New York, and Washington, D.C.

Requirements

Property & Casualty License or a Personal Lines License.
Associate degree in a business-related field or equivalent experience required.
A minimum of 6 months' related work experience is required with customer service experience preferred.
Must have the ability to review, record, and organize written data from a variety of sources with no pre-established format.
Must have excellent oral, written, and interpersonal communication skills and the capacity to multitask in a structured work environment.
Must have the ability to handle confidential and proprietary information.
Proficiency with computers is mandatory.
Knowledge and ability to use Microsoft Office tools is necessary.
Must have a clear understanding of the organization`s policies, standards, and procedures to guide customer interactions.

Responsibilities

Assists customers in their time of need by building rapport and efficiently handling inbound calls in a fast-paced call center environment, addressing questions related to renewals, coverage, eligibility, billing, and policy changes.
Delivers expertise by assessing customer and agent needs to drive satisfaction, business growth, and retention.
Provides guidance and recommendations to help customers protect what matters most, utilizing upselling and cross-selling techniques to educate on insurance products and services.
Upholds customer care standards by meeting individual goals for call quality, handling time, lead transfer ratio, adherence, first-call resolution, and reliability.
Accurately maintains and tracks data across various computer systems.

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