Customer Service Representative (Bilingual)

Austin Retina Associates • Austin, TX

12d • Hybrid

About The Position

Austin Retina Associates is seeking a responsible, self-motivated individual to join our call center team. This role will include making and changing appointments and other assigned duties.

Requirements

• Fluent bilingual in Spanish
• Experienced with multi-line phone system
• Medical scheduling in a fast paced environment

Responsibilities

• Answers on a fast paced environment, 200 - 300 calls per day
• Schedule and change patient appointments using multiple software systems
• Communicates with the scheduling team as needed to ensure calls are answered in a timely manner
• Takes messages for Staff
• Assess patient needs to prioritize and schedule accordingly, communicating with physician and/or their teams as needed
• Communicate with physician teams as needed to further support scheduling needs
• Perform administrative support as needed

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 51-100 employees