Licensed Customer Service Representative - Canton, MI
About The Position
The Auto Club Group (ACG) is an established brand with over 100 years of history, trusted by its 14+ million members. Branch offices house travel, membership, insurance sales, and support employees, challenging individuals to drive new business and retain members with competitive products. This Licensed Customer Service Representative role offers excellent opportunities for career growth within ACG, potentially leading to positions in other branch roles like Field Insurance Sales Agent or Travel Agent, or in departments such as Call Centers, Automotive Services, Claims, and Underwriting. As a Licensed Customer Service Representative, you will promote ACG products and services, ensure customer satisfaction, and participate in office events to generate revenue and improve member awareness. You will be the face of the branch, greeting customers and providing peace of mind by servicing their needs.
Requirements
- Active State Property & Casualty License or ability to attain within 90 days of start date
- High School Diploma or equivalent
- Providing a high level of customer-focused service
- Servicing insurance policies and processing applications, renewals and amendments, and taking payments
- Responding to billing and coverage questions
- Promoting sale of insurance products and/or travel and membership products
- Outbound promotional calls for insurance and/or travel
- Computer software applications (Word, Excel, etc.) and Web based operations
- Insurance and travel terminology
- General insurance and/or travel regulations
- Underwriting procedures
- Sales regulatory and compliance guidelines
- Travel Systems (e.g. Focal Point, View point, ITT, AXIS, etc.) and/or Insurance Systems (e.g. PPS, POS, IMS, IPM) and/or membership systems
- Communicate effectively (verbal and written) with others in a work environment
- Perform mathematical calculations to accurately perform monetary transactions
- Work effectively in a Team environment
- Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
- Work irregular hours including holidays and weekends (may include community events)
- Work under pressure in a high volume, fast paced customer service environment
Responsibilities
- Provides a high level of support services to members related to the sales and service function including servicing insurance policies, processing applications, renewals and amendments and selling travel, tours, airline tickets and membership products
- Generates leads, update members on travel and insurance specials, and provides travel information
- Provides cashiering services to members including taking insurance payments (initial, installment, lapse or reinstatement), travel and membership payments, sale of tickets and travel money products, processing remittance/depository transfers and balancing cash drawer
- Responds to customer inquiries and refers to agent when appropriate
- Provides a high level of administrative support to Travel and Insurance Agents during peak periods
- Provides customer assistance through the performance of sales processing activities and assists management in the basic training of less senior personnel
- Converts outbound promotional calls for insurance and /or travel products
- Participates in a team environment to promote customer satisfaction and consistent service following the customer service model
- Receives and resolves member/customer complaints and seeks assistance from management in complaint resolution as necessary
- Participates in office events developed to generate revenue, improve member awareness of products, and support local community activities
- Other duties as assigned
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership Discounts, perks, and rewards and much more
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
Number of Employees
1-10 employees
