Branch Customer Service Representative - Canton, MI
About The Position
The Auto Club Group (ACG) is seeking prospective Branch Customer Service Representatives to promote ACG products and services, ensure customer satisfaction, and participate in office events to generate revenue by improving member awareness of products. This role is the face of the branch, greeting customers and providing peace of mind by servicing their needs. The position offers excellent opportunities for career growth within ACG, potentially leading to roles in Field Insurance Sales Agent, Travel Agent, Call Centers, Automotive Services, Claims, or Underwriting. ACG is an established brand with over 100 years of history, serving approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG is the second largest AAA club in North America, committed to advanced technology, innovative products, and a highly skilled workforce, while fostering an inclusive and welcoming environment.
Requirements
- High School Diploma or equivalent
- Working in a customer focused environment
- Providing customer focused service and timely solutions to problems
- Microsoft Office applications
- Taking personal responsibility in seeking solutions to problems
- Multi-tasking and appropriately prioritizing tasks to ensure meeting office customer service goals
- Passion and enthusiasm for working with people
- Basic mathematical calculations to accurately perform monetary transactions
- Communicate effectively (verbal and written) with others in a work environment
- Work effectively in a team environment
- Exceed member expectations relating to professionalism of demeanor, efficient and effective customer service (on phone or in person) and maintenance of workstation and office facility
- Work under pressure in a high volume, fast paced customer service environment
- Work irregular hours including holidays and weekends (may include community events)
Responsibilities
- Provide sales and support services to members including greeting, servicing, and selling membership, travel products (car, hotel, basic tour packages, etc.) and (some) banking products.
- Generate leads, update members on travel and insurance specials, and provide travel information.
- Respond to customer inquiries and refer to senior staff or agent when appropriate.
- Provide cashiering services to members which includes taking and processing payments for insurance policies (installment, lapse or reinstatement), travel and sale of tickets, and travel money products, processing remittance/depository transfers and balancing cash drawer.
- Receive and resolve member/customer complaints and seek assistance from management in complaint resolution when appropriate.
- Provide administrative support to the travel and/or insurance sales staff during peak periods.
- Conduct outbound promotional calls for insurance and/or travel products.
- Other duties as assigned.
Benefits
- Medical, dental and vision benefits
- 401k Match
- Paid parental leave and adoption assistance
- Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays
- Paid volunteer day annually
- Tuition assistance program, professional certification reimbursement program and other professional development opportunities
- AAA Membership Discounts, perks, and rewards and much more
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
