Licensed Customer Service Agent, Multi-Carrier or Brokerage Experience

Kin Insurance

2d • Remote

About The Position

Kin is redesigning insurance to be smarter, faster, and centered on the customer. We use intelligent pricing, offer seamless bundling, and make every step (from purchasing, servicing to claims) simple and friction-free, especially in the places traditional insurers often ignore. We empower people to protect what matters most, starting with their homes and expanding to all they value, in a world where climate risks, rising costs, and outdated systems leave too many behind. Our approach has fostered amazing growth, attracted marquee investors, and earned us accolades, including being named to: Built In Chicago's Best Places to Work, Midsize Companies (2021-2025). Forbes' America's Best Startup Employers (2021- 2024, Ranked #37 in 2024). Inc. 5000 Fastest-Growing Private Companies. Forbes’ Fintech 50. Simply put, our people are what make us great – we need forward-thinking, inspired game-changers like you to join us in our mission. So what's the role? As a Licensed Customer Service Agent, Multi-Carrier, you are part of Kin's growing agency division and you are the first point of communication for our insureds. In this role, you can expect to handle questions regarding policies, payments, cancellations and other topics, as needed. You will interact with our customers however is most convenient for them, including phone and email. It is important that you are knowledgeable in the property and auto insurance space; at this time, we are seeking applicants that currently hold an active Personal Lines or Property and Casualty insurance License. We are looking for applicants that are able to effectively use tools and resources to create a world class experience for our customers. When time permits, we’d love your help in updating forms, policies, procedures, and training materials. Our business is constantly growing and it’s important we make changes in real time.

Requirements

• 1+ year experience in a brokerage insurance setting with call center experience (remote preferred)
• Holds an active Personal Lines or Property and Casualty Insurance license
• Superior people skills and a strong empathetic nature
• Ability to work with those in distress; you can de-escalate and resolve customer concerns via phone
• Superb attention to detail (it seems obvious, but this one is important!)
• You love learning new skills and can work with tools such as G-Suite, Slack, Zoom and EZLynx
• You are flexible, coachable, and not afraid to tackle problems and work to solve them independently
• Highly Organized and able to manage multiple tasks/follow-ups with customers

Nice To Haves

• Bilingual Spanish speaker a plus, but not required

Responsibilities

• Interacting with current policyholders to resolve issues, answer questions, and beyond
• Working with 3rd party lenders, mortgage companies and others to assist with customer requests
• Creating/updating policies for customers
• Working in multiple carriers system to process changes
• Requesting any necessary documentation to keep policy active with carriers
• Assisting Non-Licensed team with requests from Customers and Sales agents needing assistance
• Working on customer escalations

Benefits

• We offer a comprehensive benefits program, allowing you to choose the benefits that are best for you and your family including: Medical, Dental, Vision, Life Insurance and Disability Insurance options, Employee Assistance Program, as well as elective voluntary benefits such as accident insurance, hospital indemnity, critical illness, legal assistance and pet insurance.
• Kinfolk become eligible for benefits on the first day of the month following their start date.
• Competitive salary and company equity through Restricted Stock Units (RSUs), granted as part of our standard compensation package and based on role and level.
• 401K with company match of up to 4% of eligible earnings
• 11 days of accrued PTO and 7 days paid sick leave per year, plus 8 paid company holidays with option to earn additional PTO annually
• A paid parental leave program that provides 100% salary continuation of up to 14 weeks for birthing parents and 8 weeks for non birthing parents
• Continuing education and professional development opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees